Key Responsibilities
- Welcome guests with a warm and professional attitude during check-in and check-out.
- Handle room reservations, guest inquiries, and telephone calls efficiently.
- Maintain accurate guest records and process payments as per hotel procedures.
- Coordinate with Housekeeping, Maintenance, and other departments to ensure a seamless guest experience.
- Address guest requests and resolve complaints promptly and courteously.
- Ensure the front desk and lobby area are clean, organized, and presentable at all times.
- Follow hotel policies, SOPs, and maintain guest confidentiality.
Eligibility Criteria
- Gender: Bothwho is willing to do shift.
- Experience: Minimum 6 months of experience in the Front Office department of a reputed hotel.
- Education: Diploma or Bachelor's degree in Hotel Management or a related field is preferred.
- Language Proficiency: Good communication skills in English, Malayalam, Tamil, and Hindi.
- Must be willing to work in rotational shifts, including night shifts.
Skills & Requirements
- Excellent communication and interpersonal skills.
- Strong customer service orientation with a positive attitude.
- Basic computer knowledge and familiarity with hotel PMS software is an advantage.
- Good problem-solving and multitasking abilities.
- Ability to work under pressure while maintaining professionalism.
- Punctual, responsible, and a team player.
Grooming & Professional Standards
- Maintain high standards of personal grooming and hygiene as per hotel policy.
- Wear the prescribed uniform neatly and ensure a professional appearance at all times.
- Demonstrate courteous, respectful, and professional behaviour with guests and colleagues.
- Uphold the hotel's values by maintaining integrity, discipline, and a positive work ethic.
Pay: ₹12,000.00 - ₹18,000.00 per month
Benefits:
Work Location: In person
