Customer Support Executive
Operations Department | EdTech Platform | Full-Time
Department
Operations
Reports To
Operations Manager
Location
On-site / Hybrid (as applicable)
Experience
3+ years in customer support, helpdesk, or a similar user-facing role
Role Overview
First point of contact for users on our EdTech platform. This is an execution-focused, ticket-handling role — resolving student and freelancer queries over WhatsApp and email within defined SLAs — and does not involve accounting or financial processing.
Key Responsibilities
- Handle student queries raised through the platform's support channels.
- Assist freelancers/instructors with queries related to their onboarding, sessions, or account.
- Resolve day-to-day issues related to payments and jobs by coordinating with the relevant internal team.
- Manage WhatsApp and email support, ensuring every ticket is logged and tracked to closure.
- Maintain response and resolution SLAs, escalating unresolved or sensitive tickets promptly.
Required Skills & Qualifications
- Graduate in any discipline.
- 0–2 years of experience in a customer support, helpdesk, or telecalling role.
- Clear written communication skills, especially over chat and email.
- Patient, polite, and comfortable handling repetitive or frustrated queries.
- Basic comfort with using ticketing tools, WhatsApp Business, and email inboxes.
What We Offer
- A clearly-scoped, ticket-driven role with defined SLAs and daily structure.
- Growth path into senior support, quality, or operations roles as the platform scales.
- Competitive compensation and benefits.
Pay: ₹300,000.00 - ₹400,000.00 per year
Application Question(s):
- What's your current CTC?
- What's your notice Period?
- What's your location?
- Whats's your salary Expectation?
Work Location: In person
