Role Positioning
This is a premium, client-facing role combining Front Desk (FD), Guest Relations (GRE), and pre sales coordination within a real estate environment. The position is designed for candidates who can independently manage client experience, pre-sales interactions, and office administration in a Grade A setup.
Experience Required:
- Around 5 years (real estate, premium front office, or client servicing roles)
CTC Range:
- ₹3.0 LPA – ₹4.5 LPA (aligned to market for premium front office + coordination roles)
Role Objective:
To own and manage the entire front-of-house experience, including client interaction, pre-sales enquiry handling, presales coordination, and overall office environment management, ensuring a seamless and premium experience for all stakeholders.
Key Responsibilities:
1. Front Desk & Client Experience (FD + GRE):
- Act as the first point of contact for all clients and visitors
- Deliver a premium, professional, and hospitable experience at all times
- Independently manage walk-ins, client meetings, and guest handling
- Ensure smooth coordination between clients and internal teams
2. Pre-Sales Support:
- Handle incoming enquiry calls and basic pre-sales conversations
- Share project-level information and qualify leads before routing to sales team
- Maintain enquiry records and ensure proper CRM updates and tracking
- Support follow-ups and coordination with sales team as required
3. Office & Administration Management:
- Oversee housekeeping staff and maintain a Grade A office environment
- Track and manage office expenses, bills, and basic accounts records
- Coordinate and monitor AMCs for office equipment and IT hardware
- Ensure smooth functioning of internet, phones, and office infrastructure
- Maintain document control (physical and digital records, logs, files)
- Coordinate with vendors and ensure timely closure of all office-related work
4. Coordination & Execution:
- Manage meeting schedules, conference room bookings, and calendars
- Ensure all office operations run efficiently within timelines
- Take ownership of day-to-day operational excellence
Key Requirements (Must-Have):
- Excellent communication skills in English, Marathi, and Hindi
- Highly presentable, polished, and confident personality
- Strong ownership mindset – ability to run front office independently
- Comfort with client-facing roles and pre-sales interactions
- Organized, proactive, and detail-oriented
Preferred Profile:
- Experience in real estate, hospitality, or premium corporate environments
- Exposure to CRM tools, admin coordination, and vendor management
- Ability to multitask while maintaining a calm and professional demeanor
Career Progression:
This role can evolve into:
- Client Relationship Manager
Office Operations / Admin Lead
Job Type: Full-time
Pay: ₹20,000.00 - ₹40,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Provident Fund
Work Location: In person
