Position: Service Manager
Department: Operations & Maintenance (Service Department)
Experience: 5–8 Years
Location: Ahmedabad (Travel to Project Sites as Required)
Industry: MEP / Electrical / ELV / Fire & Safety / IBMS
Job Summary
HRK Projects Pvt. Ltd. is seeking an experienced Service Manager to lead and manage the company's service and maintenance operations. The candidate will be responsible for handling AMC/CMC contracts, breakdown maintenance, service engineers, customer relationships, and ensuring timely resolution of service requests while maintaining high customer satisfaction.
Key Responsibilities
- Manage day-to-day service operations for Electrical, ELV, Fire Alarm, CCTV, Access Control, PA System, IBMS, and other MEP systems.
- Lead and supervise service engineers and technicians across multiple project locations.
- Plan preventive maintenance schedules and ensure timely execution.
- Handle AMC/CMC contracts and ensure contractual service commitments are met.
- Coordinate emergency breakdown calls and ensure quick resolution.
- Assign service requests, monitor progress, and close complaints within SLA timelines.
- Maintain service records, maintenance reports, and customer documentation.
- Coordinate with procurement and stores for availability of spare parts and materials.
- Prepare service quotations, cost estimates, and maintenance proposals.
- Conduct site inspections and technical troubleshooting.
- Ensure compliance with safety standards and company procedures.
- Monitor team performance, productivity, and customer satisfaction.
- Build strong relationships with clients and provide technical support whenever required.
- Prepare monthly MIS reports, service performance reports, and management updates.
Required Skills
- Strong knowledge of Electrical, ELV, Fire Alarm, CCTV, Access Control, Networking, PA System, and IBMS.
- Experience in managing AMC, CMC, and Operation & Maintenance projects.
- Excellent troubleshooting and problem-solving skills.
- Strong leadership and team management abilities.
- Good communication and client-handling skills.
- Proficiency in MS Excel, MS Office, and ERP/Service Management Software.
- Ability to manage multiple projects and service teams simultaneously.
Qualification
- Bachelor's Degree/Diploma in Electrical, Electronics, Instrumentation, or related Engineering.
- Additional certifications in Fire Alarm, CCTV, Networking, or Project Management will be an added advantage.
Experience
- Minimum 5–8 years of experience in Service Operations, Maintenance, or AMC/CMC management.
- Experience in MEP, Electrical, ELV, Infrastructure, or Facility Management industry is preferred.
Salary
₹40,000 – ₹70,000 per month (Negotiable based on experience and expertise)
Key Performance Indicators (KPIs)
- Service response time and complaint resolution.
- AMC/CMC contract performance.
- Customer satisfaction and retention.
- Preventive maintenance completion rate.
- Team productivity and SLA compliance.
- Spare inventory and service cost optimization.
Pay: ₹20,000.00 - ₹40,000.00 per month
Education:
Experience:
- ELV Service: 3 years (Preferred)
Willingness to travel:
Work Location: In person
