Company: Navera Builders Pvt. Ltd.
Position: Customer Relationship Executive (CRE)
Department: Customer Relationship Management
Location: Thrissur, Kerala
Employment Type: Full-Time
Experience: 1–3 Years
Salary: ₹20,000 – ₹35,000 per month, based on qualifications, skills, and experience
Job Summary
Navera Builders Pvt. Ltd. is looking for a proactive and customer-focused Customer Relationship Executive (CRE) to manage customer interactions, coordinate with internal teams, handle follow-ups, and ensure a smooth and positive customer experience from booking to handover and beyond.
Key Responsibilities
- Manage customer relationships and maintain regular communication with clients.
- Handle customer enquiries, requests, complaints, and service-related concerns.
- Follow up with customers through phone calls, WhatsApp, email, and other communication channels.
- Coordinate with Sales, Accounts, Projects, and Site Teams to resolve customer issues.
- Maintain accurate customer records and update CRM software regularly.
- Coordinate customer visits, meetings, inspections, and appointments.
- Keep customers informed about project progress, payment schedules, documentation, and other important updates.
- Coordinate the collection and verification of required customer documents.
- Follow up on pending payments and documentation in coordination with the Accounts Team.
- Maintain records of customer feedback and ensure timely resolution of complaints.
- Conduct post-sales follow-ups to maintain strong customer relationships.
- Assist customers during the possession and handover process.
- Prepare daily, weekly, and monthly customer follow-up reports.
- Ensure timely communication and escalation of unresolved customer issues to management.
- Support customer retention, referrals, and customer satisfaction initiatives.
Required Skills
- Excellent communication and interpersonal skills.
- Strong customer service and relationship management skills.
- Good telephone and email communication skills.
- Strong follow-up and coordination abilities.
- Proficiency in MS Office, Excel, WhatsApp, and CRM software.
- Good organizational and time-management skills.
- Ability to handle customer complaints professionally.
- Strong problem-solving and negotiation skills.
- Ability to work effectively with multiple departments.
Qualifications
- Bachelor's degree in Business Administration, Marketing, Commerce, or a related field.
- 1–3 years of experience in customer relationship management, customer service, sales coordination, or a similar role.
- Experience in the real estate or construction industry will be an added advantage.
Key Performance Indicators (KPIs)
- Customer satisfaction and service quality
- Timely response to customer queries
- Complaint resolution time
- Customer follow-up completion
- Payment and documentation follow-up
- Accuracy of customer records
- Customer retention and referral generation
Preferred Candidate
- Customer-oriented and professional in approach.
- Good communication skills with a pleasant personality.
- Strong coordination and follow-up capabilities.
- Candidates who can join immediately will be preferred.
Job Type: Permanent
Pay: Up to ₹35,000.00 per month
Benefits:
Education:
Experience:
- Real estate: 4 years (Required)
Work Location: In person
