Role Overview
The Senior Manager – Partnership & Alliances will be responsible for managing and strengthening relationships with CSA's existing donors and strategic partners. The role begins once a donor has been onboarded or a prospective donor has been converted by the CEO. The incumbent will own the donor relationship thereafter, ensuring a high-quality engagement experience, timely delivery of commitments, excellent communication, and long-term partnership development. The role requires a seasoned relationship manager with exceptional stakeholder management skills, strong coordination abilities, and the capability to work across programme, finance, M&E, and communications teams to ensure all donor commitments are delivered on time and to a high standard.
Key Responsibilities
Donor Relationship Management
Serve as the primary relationship manager for assigned donors, CSR partners, foundations, trusts, and institutional partners.
Build trusted, long-term relationships with donor representatives and key stakeholders.
Develop and execute donor engagement plans to strengthen partnerships and improve
donor retention.
Ensure regular communication with donors through review meetings, updates, field
visits, and leadership interactions.
Understand donor priorities and proactively identify opportunities to deepen existing
partnerships.
Donor Onboarding
Take ownership of donor relationships once initial interest has been established and the
partnership has been confirmed by the CEO.
Ensure smooth onboarding of new donors, including alignment on deliverables,
reporting schedules, budgets, and governance requirements.
Coordinate internally to ensure all partnership commitments are understood and
implemented.
Role Reporting To CEO
Responsible For Donor Relationship Management
Location Mumbai (Travel as required)
Job Type Permanent
No. Of Positions One
Grant & Donor Management
Manage the complete lifecycle of donor partnerships from onboarding through closure.
Coordinate with Programme, Communications, M&E, and Finance teams to ensure
timely submission of proposals (where required), reports, utilisation certificates, impact
updates, and other donor deliverables.
Review donor communications and reports before submission to ensure quality,
accuracy, and consistency.
Ensure compliance with donor agreements and reporting timelines.
Budget & Financial Coordination
Work closely with Finance and Programme teams to understand project budgets and
grant utilisation.
Review budgets and financial reports prior to donor submission.
Monitor budget utilisation and flag variances or potential concerns.
Maintain a basic understanding of project costing and financial reporting to facilitate
donor discussions.
Pipeline & CRM Management
Maintain an up-to-date donor database and relationship management system.
Track donor pipeline from converted prospects to active partnerships.
Monitor renewal opportunities and upcoming grant closures.
Prepare periodic dashboards and reports on donor status, engagement activities,
reporting schedules, and partnership health.
Ensure complete documentation of donor interactions and commitments.
Internal Coordination
Coordinate across Programme, Finance, M&E, Communications, and Leadership
teams to ensure donor commitments are delivered on time.
Track internal deliverables and proactively follow up with teams to ensure deadlines are
met.
Escalate potential risks that may impact donor relationships.
Qualifications :
Bachelors/Master's degree in Management, Marketing, Communications, Commerce, Social
Sciences, Development Studies, or a related discipline.
Experience :
10–12 years of professional experience in relationship management, key account
management, client servicing, customer success, partnership management,
stakeholder engagement, or programme coordination.
At least 5 years in Development sector.
Demonstrated experience managing relationships with senior external stakeholders.
Experience coordinating multiple internal teams to deliver commitments within agreed
timelines.
Experience maintaining partner databases, reporting trackers, or CRM systems.
Experience working with budgets, financial reports, and project expenditure at a
coordination level.
Key Competencies
Technical Competencies
Relationship Management
Stakeholder Engagement
Key Account Management
Project Coordination
Donor Stewardship
Budget Review and Financial Understanding
Reporting & Documentation
CRM / Donor Database Management
Microsoft Excel and PowerPoint
Presentation and Communication Skills
Behavioural Competencies
Excellent interpersonal and networking skills
Strong ownership and accountability
Outstanding written and verbal communication
High attention to detail
Planning and organisational skills
Collaborative working style
Problem-solving ability
Professional maturity and executive presence
Ability to manage multiple priorities and deadlines
Integrity and confidentiality
Key Performance Indicators (KPIs)
Donor retention and renewal rate.
Donor satisfaction and relationship health.
Timely onboarding of new donors.
Timeliness and quality of donor reports and communications.
Adherence to donor reporting and compliance timelines.
Accuracy and completeness of donor records and CRM.
Timely coordination of budgets and financial submissions.
Effectiveness of internal coordination and closure of donor commitments.
Timely tracking and reporting of donor pipeline, converted donors, and active
partnerships.
.
APPLICATION PROCESS:
Application must include current Resume with the following information:
Contact Information for Applicant
Academic Background
Universities Attended, Degrees Acquired
Academic Record
Past work experience, highlighting relevant skills
Please send the above to [email protected]
Salary: The salary offered is competitive and will be determined based on industry standards,
qualifications, and the candidate's level of experience.
Disclaimer: This is not an exhaustive list of all responsibilities, skills, duties, requirements,
efforts, or working conditions associated with the position. While it is intended to accurately
reflect the current position, management reserves the right to revise the position or require that
other or different tasks be performed when circumstances change (i.e., emergencies, changes
in personnel, or technological developments.)
Do know more about CSA, please visit: https://csa.org.in/
Benefits:
- Paid sick time
- Provident Fund
Work Location: In person
