SHAHNAZ BRIGHT STEEL INDUSTRIES PVT. LTD.
JOB DESCRIPTION
Senior Manager – Quality Management System (QMS / QA)
POSITION OVERVIEW
POSITION SNAPSHOT
Senior Manager – Quality Management System (QMS / QA)
Department
Quality Assurance / Quality Control
Reporting To
Chief Executive Officer (CEO)
Location
Chennai, Tamil Nadu
Employment Type
Full-Time, Permanent
Grade / Level
Senior Management
CTC Range
As per industry standards & candidate profile
ROLE PURPOSE
To design, implement, and continuously improve the Quality Management System (QMS) across all manufacturing and trading operations at Shahnaz Bright Steel Industries Pvt. Ltd. The Senior Manager – QMS / QA is responsible for ensuring product quality at every stage, reducing defects and rework, ensuring ISO compliance, integrating quality into ERP, and building a world-class quality culture that supports the company's growth from ₹68 Crore to ₹100 Crore and beyond up to 2030.
KEY ROLES & RESPONSIBILITIES
1. QMS Design & Implementation
- Design and implement a structured, documented Quality Management System covering all departments and processes.
- Develop SOPs, Work Instructions (WI), quality checklists, inspection formats, process flow charts, and NCR systems.
- Establish a Non-Conformance (NCR) system with CAPA (Corrective & Preventive Action) tracking.
- Ensure every department clearly understands: what to do, how to do, who is responsible, when to do, and which records to maintain.
2. Incoming, In-Process & Final Quality Control
- Implement and monitor Incoming Raw Material Inspection (RM Inspection) protocols.
- Establish In-Process Quality Control checkpoints at every critical stage of production.
- Manage Final Inspection and Dispatch Quality processes to ensure zero defective material reaches customers.
- Maintain calibration system for all measuring and testing instruments.
3. ISO Compliance & Internal Audits
- Ensure full compliance with applicable ISO standards and documentation requirements.
- Plan and execute the internal audit calendar across all departments.
- Conduct Management Review Meetings (MRM) and prepare review reports.
- Prepare the organization for external audits and certifications.
4. Customer Complaint Management & CAPA
- Own the customer complaint management process end-to-end.
- Conduct root cause analysis (RCA) for every complaint and implement effective CAPAs.
- Track complaint reduction trends and report to management monthly.
- Collaborate with sales and operations teams to improve customer satisfaction.
5. ERP Integration – Quality Modules
- Integrate all quality activities into ERP: incoming inspection, in-process inspection, final inspection, rejection tracking, rework tracking, CAPA, and quality reports.
- Build a paperless, transparent, and traceable quality system.
- Generate real-time quality KPI dashboards from ERP data.
6. Cost of Poor Quality (COPQ) Reduction
- Identify, measure, and reduce Cost of Poor Quality across all processes.
- Track rejection, rework, and scrap rates and drive continuous reduction.
- Implement Kaizen and continuous improvement initiatives to improve process capability.
7. Quality Training & Culture Building
- Develop and execute employee quality training plans covering quality awareness, inspection skills, SOP adherence, and QMS requirements.
- Build a quality-first culture across all departments.
- Act as QMS Champion and change agent within the organization.
8. QMS Roadmap & Business Excellence
- Prepare a year-wise QMS Roadmap up to 2030 aligned with company revenue targets.
- Define quality improvement initiatives to support ₹100 Crore turnover.
- Drive process capability improvement and benchmark quality metrics against industry standards.
KEY RESULT AREAS (KRA) & KPIs
#
KRA
KPI / Metric
Target
1
Incoming Inspection
RM Rejection Rate at Incoming (%)
< 1%
2
In-Process Quality
In-Process Rejection / Rework Rate (%)
< 2%
3
Final Product Quality
Final Dispatch Defect Rate (PPM)
< 500 PPM
4
Customer Complaints
No. of Customer Complaints per Month
Reduce 20% QoQ
5
CAPA Effectiveness
CAPA Closure Rate within Timeline (%)
≥ 95%
6
COPQ Reduction
Cost of Poor Quality (₹/month)
Month-on-month reduction
7
Scrap & Rework %
Scrap & Rework as % of Production
< 2%
8
ISO Compliance
Internal Audit NCs – Major / Minor
Zero Major NCs
9
Audit Calendar
Internal Audit Adherence (%)
100%
10
Calibration System
Calibration Compliance (%)
100%
11
ERP Integration
% Quality Modules Live on ERP
100% within 6 months
12
SOP Development
% SOPs & WIs Developed & Deployed
100% within 90 days
13
Employee Training
% Employees Covered in Quality Training
100% annually
14
Process Capability
Cpk Values for Critical Processes
Cpk ≥ 1.33
15
OTD (Quality Gate)
Dispatch Held Due to Quality Issues (%)
< 1%
QUALIFICATIONS & EXPERIENCE
Education
B.E. / B.Tech – Metallurgy / Mechanical / Production / Materials Engineering. ISO Lead Auditor certification preferred. MBA Quality or Six Sigma Black Belt is an added advantage.
Experience
12–18 years in steel / bright bar / metal manufacturing quality functions; minimum 5 years leading QMS / QA at a Senior Manager level.
Industry Preference
Bright bar, cold drawing, forging, alloy steel, tool steel, or related steel manufacturing.
Technical Skills
ISO 9001 / IATF 16949 / ISO 45001, FMEA, SPC, Cpk, MSA, 8D, CAPA, Kaizen, ERP quality modules.
Leadership
Proven ability to lead QA teams, interface with customers on quality issues, and drive organization-wide quality culture.
KEY COMPETENCIES
Technical Competencies
Behavioural Competencies
QMS Design & ISO Standards
Leadership & Influencing Without Authority
Metallurgical / Material Quality Knowledge
Analytical Thinking & Root Cause Analysis
Statistical Process Control (SPC / Cpk)
Attention to Detail & Process Discipline
FMEA, 8D, Kaizen, Six Sigma Tools
Customer Orientation & Responsiveness
ERP Quality Module Integration
Communication & Cross-functional Collaboration
Calibration & Measurement System Analysis
Ownership, Integrity & Result Orientation
IMMEDIATE DELIVERABLES (First 90 Days)
Timeline
Deliverable
Days 1–30
Observe entire QMS process; submit Observation Report covering status, department-wise gaps, major quality issues, root causes, and risk areas.
Days 31–60
Submit QMS Improvement Plan with priority actions, timelines, and responsibility matrix across all departments.
Days 61–90
Submit QMS Roadmap to ₹100 Crore target and year-wise plan to 2030. Launch SOP development and internal audit programme.
contact - suresh - 9381550550
Pay: ₹50,000.00 - ₹60,000.00 per month
Benefits:
Work Location: In person
