Tour Operator Job Overview
ZFORB International is looking for proactive and customer-focused Tour Operators to join our growing travel operations team. The role involves understanding customer travel requirements, planning and coordinating domestic and international holiday packages, managing bookings, and ensuring a seamless travel experience from inquiry to completion.
The ideal candidate should have strong communication and coordination skills, be passionate about travel, and be comfortable interacting with customers while contributing to business growth through a target-oriented work environment.
Key Responsibilities
- Handle customer inquiries through calls, WhatsApp, and email.
- Understand customer travel requirements, preferences, and budget.
- Design and customize domestic and international holiday packages.
- Coordinate hotel bookings, travel reservations, and itinerary planning.
- Liaise with hotels, vendors, and travel partners to ensure smooth operations.
- Guide customers throughout the booking process and provide post-booking assistance.
- Follow up with customers regarding quotations, confirmations, and travel requirements.
- Convert customer inquiries into confirmed bookings and contribute to assigned sales targets.
- Maintain accurate booking records and customer information in the CRM.
- Resolve customer queries and coordinate with internal teams to deliver a seamless travel experience.
Requirements
- Graduate in any discipline (Travel & Tourism preferred).
- Excellent communication and customer handling skills.
- Strong organizational and coordination abilities.
- Basic computer proficiency (MS Office, Email, CRM).
- Passion for travel and hospitality.
- Comfortable working in a target-oriented sales environment.
- Ability to multitask and work in a fast-paced environment.
- Prior experience in travel operations, travel sales, or customer service is preferred.
Compensation & Benefits
- Fixed Salary + Attractive Performance Incentives
- Professional Training in Travel Operations & Customer Handling
- Career Growth Opportunities
- Supportive and Collaborative Work Environment
Important Note
This is a target-oriented profile. Candidates should be comfortable working in a sales-driven environment, handling customer interactions, following up on leads, converting inquiries into bookings, and achieving assigned sales and revenue targets while delivering an excellent customer experience.
Experience: 0–3 Years
Location: Mohali, Punjab
Industry: Travel & Tourism
Pay: ₹23,000.00 - ₹40,000.00 per month
Work Location: In person
