Job Title : Centralized Service Management - ELK Stack
Experience : 7 to 11 Years
Location : Mumbai
Roles & Responsibilities
- Drive enterprise-wide adoption of ELK Stack for centralized logging, monitoring, and observability.
- Collaborate with infrastructure, development, and operations teams to implement SRE practices and AIOps initiatives.
- Oversee Incident, Problem, Change, Capacity, Asset, and Knowledge Management processes.
- Monitor project performance, KPIs, service delivery, and ensure adherence to ITSM best practices.
- Develop dashboards, MIS reports, and analytics using Power BI and data visualization tools.
- Identify automation opportunities and implement continuous service improvement initiatives.
- Ensure regulatory compliance, governance, documentation, and operational process standardization.
- Coordinate with cross-functional stakeholders to manage risks, escalations, and operational improvements.
Requisites
- Bachelor//'s or Master//'s degree in Computer Science, Information Technology, Engineering, or a related field.
- Strong expertise in ELK Stack, Observability, SRE, and IT Operations Management.
- Good knowledge of ITIL processes, ServiceNow, Incident, Problem, Change, and Capacity Management.
- Hands-on experience with Python, Power BI, Data Analytics, and Dashboard Development.
- Understanding of DevOps, CI/CD, SDLC, Agile/Scrum, and Infrastructure Operations.
- Experience with enterprise monitoring, logging, automation, and AIOps concepts.
- Strong stakeholder management, project coordination, and technical documentation skills.
- Excellent analytical, problem-solving, communication, and reporting abilities.
- Exposure to AI/ML, Agentic AI, or R Studio is an added advantage.
