Job Summary
The Telecaller Executive is responsible for contacting prospective students, generating quality enquiries, scheduling campus visits, and supporting the admission process. The role requires excellent communication skills, regular follow-ups, and maintaining accurate records in the CRM/ERP system.
Key Responsibilities
- Make outbound calls to prospective students and parents from the provided database.
- Handle inbound enquiries professionally and provide complete course information.
- Generate and qualify admission leads.
- Schedule counselling appointments and campus visits.
- Follow up regularly with prospective students until admission.
- Update all call details, enquiry status, and follow-up remarks in the CRM/ERP.
- Achieve daily, weekly, and monthly call and admission targets.
- Coordinate with Academic Counsellors and the Marketing Team for lead conversion.
- Share information on courses, fees, scholarships, placement assistance, and admission procedures.
- Conduct WhatsApp and SMS follow-ups with prospective students.
- Maintain high standards of customer service and communication.
- Prepare and submit daily, weekly, and monthly performance reports.
- Participate in promotional campaigns, admission drives, and educational events.
Key Performance Indicators (KPIs)
- Daily outbound calls completed.
- Quality enquiries generated.
- Campus walk-ins scheduled.
- Follow-ups completed on time.
- Admissions converted.
- Revenue generated through admissions.
- CRM/ERP data accuracy and timely updates.
Required Skills
- Excellent communication and interpersonal skills.
- Good telephone etiquette.
- Basic computer knowledge (MS Office, Email, CRM/ERP).
- Strong convincing and negotiation skills.
- Time management and organizational ability.
- Ability to work under targets and deadlines.
- Positive attitude and customer-focused approach.
Educational Qualification
- Graduate in any discipline (preferred).
Experience
- 6 Month of experience in telecalling, customer service, sales, or educational counselling.
- Experience in the education sector will be an added advantage.
Working Hours
As per institute policy.
Performance Targets
- Daily calling target.
- Daily follow-up target.
- Monthly enquiry target.
- Monthly campus walk-in target.
- Monthly admission target.
Pay: ₹8,626.54 - ₹12,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Paid sick time
- Provident Fund
Work Location: In person
