Diploma or Bachelor's degree in Hospitality or Tourism Management, Minimum 3 years of experience in a similar role with international 5-star chain hotel, Proven ability to lead and manage a team of wellness professionals with strong interpersonal and communication skills, Strong problem solving skills, Excellent time management and organizational skills, Ability to work efficiently and professionally under pressure, Availability to work a rotating roster including weekends and public holidays, Strong eye for detail; an ability to follow procedures and set the standards for cleanliness.