ABOUT JOB ROLE:
We are looking for a dedicated Client Servicing Executive for our organization. The ideal applicant will be enthusiastic in communicating with clients and customers and will have a plethora of ideas for developing effective tactics.
REQUIREMENTS:
- Strong desire to learn
- Creative approach towards problem-solving
- Excellent verbal and written communication skills
- Staying updated with recent trends happening in the startup industry
- Good MS excel knowledge and ability to handle stress well.
JOB ROLE AND RESPONSIBILITIES:
- Should be pleasant and empathetic while they’re Managing Enterprise clients.
- Resolve client complaints via phone, email, whatsApp.
- Possess great listening skills and patience
- Possess excellent telephone etiquette.
- Build sustainable relationships of trust through open and interactive communication.
- Follow up with client and their complaints; ensuring that customer’s requests are attended Accordingly and keep records of client interactions
- Collect prompt and accurate feedback from client and take ownership of client issues.
- Retaining existing clients, delighting them and making them company's brand ambassadors.
- Escalate unresolved issues to the appropriate internal teams and follow up proactively.
Pay: Up to ₹40,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Provident Fund
Ability to commute/relocate:
- Goregaon, Mumbai, Maharashtra: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)
Application Question(s):
- What is your current salary?
- What are your salary expectations?
- Where do you stay in Mumbai ?
Work Location: In person
