Administer and support Microsoft 365 services (Exchange Online, SharePoint Online, Teams, OneDrive).
Manage user accounts, mailboxes, licensing, groups, and Shared Mailboxes/Resources.
Manage Exchange Online Protection (EOP) and Defender for Office 365 to handle mail flow, spam filtering, and security issues. [1, 2, 3, 4, 5]
2. Identity & Access Management (Entra ID/IAM)
Administer Microsoft Entra ID (formerly Azure AD), including user provisioning/deprovisioning and group lifecycle management.
Implement and manage Conditional Access policies, MFA (FIDO2/Windows Hello), and SSO.
Manage Privileged Identity Management (PIM) to reduce risks of excessive, unnecessary, or misused access permissions.
Handle Hybrid Identity setup and troubleshooting (Entra Connect/Cloud Sync). [1, 2, 3, 4]
3. Data Loss Prevention & Security (DLP/Purview) [1]
Implement and maintain DLP policies to prevent unauthorized sharing of sensitive data (PII, PCI, PHI).
Manage Microsoft Purview Information Protection (Sensitivity Labels, Retention Policies) to ensure compliance.
Configure Defender for Cloud Apps and monitor security compliance and audit logs. [1, 2, 3, 4, 5]
4. Active Directory & Hybrid Setup
Manage on-premises Active Directory (AD DS) and its synchronization with Entra ID.
Ensure smooth operation of Group Policies (GPO) for endpoint management. [1, 2, 3, 4]
5. Troubleshooting & Automation
Provide L2/L3 support for technical issues related to identity, email, and collaboration tools.
Utilize PowerShell Scripting to automate user provisioning, reporting, and bulk operations. [1, 2, 3]
