-
Handle customer queries primarily via web chat.
-
Educate current customers and potential customers on products and services.
-
Should be willing to handle customer escalations and calls when need persists.
-
Achieve the KPI’S and objectives in the cadence set by the team.
-
Building connection/rapport to personalise the chat conversation.
-
Be an active and responsible team member in all aspects of work.
-
Willing to visit office twice a week (Hybrid Model)
-
0-1 years of experience in chat or customer facing roles.
-
Exceptional oral and written communication skills.
-
Passion towards amazing customer experience.
-
Excellent typing skills including speed and accuracy.
-
Ability to multitask and manage multiple conversations simultaneously.
-
Willing to work in rotational night shifts.
-
Flexibility to work in night shifts.
-
Good analytical and interpretational skills.
-
Attention to detail.
We are a Portland-based SaaS product company on a mission to empower businesses to work from Anywhere. Our global team of engineers, designers, testers, product experts, customer experience associates, and marketers come together to create a better way to work. Our products and services help businesses to be more productive, flexible, and scalable. Together, we can change the way the world works!
