Customer Support Specialist serves as the primary point of contact between a company and its clients. The core mission is to provide high-quality assistance, resolve technical or service-related issues, and ensure a positive overall experience for the customer. Job Summary The role involves handling incoming inquiries via various channels (phone, email, chat, or social media). Success is measured by "First Contact Resolution" (fixing the problem on the first try), response time, and overall customer satisfaction scores. Key Responsibilities Inquiry Management: Responding promptly to customer inquiries regarding product features, pricing, or account status. Problem Solving: Identifying the root cause of a customer's frustration and determining the best solution to resolve the issue. Documentation: Maintaining detailed records of customer interactions, comments, and complaints in a CRM system. Escalation: Recognizing when a complex issue requires the attention of a senior technician or a different department. Product Knowledge: Staying up-to-date on all company offerings and updates to provide accurate information.
Job Types: Full-time, Part-time, Permanent, Fresher
Pay: ₹30,000.00 - ₹45,000.00 per month
Work Location: In person
