Gather and analyze business requirements from stakeholders.
Create Business Requirement Documents (BRDs) and functional documentation.
Perform data cleansing, validation, and synchronization activities.
Support business analysis for Salesforce initiatives and process improvements.
Configure Salesforce Experience Cloud (Community Cloud) using out-of-the-box features.
Coordinate testing activities and manage User Acceptance Testing (UAT).
Collaborate with business and technical teams to ensure successful solution delivery.
Provide business analysis and recommendations aligned with airline industry processes
