ABOUT ELTRO CYBERCHROME PRIVATE LIMITED
Eltro Cyberchrome Private Limited provides software products, technology services, digital transformation solutions, and business development support to customers across various industries.
The company generates prospective customer leads through Meta, Google and other digital advertising platforms. These leads are assigned to the Business Development Executive for consultation, follow-up and conversion.
POSITION SUMMARY
We are looking for a confident, self-motivated and customer-focused Business Development Executive Trainee to manage inbound customer leads.
The selected candidate will contact assigned leads, understand their business requirements, recommend suitable products or services, prepare proposals, coordinate quotations and invoices, follow up consistently and coordinate with software developers and other employees.
This is not primarily a cold-calling or independent lead-generation position. Leads will be generated through the company’s advertising activities. However, the candidate must take full responsibility for every assigned lead and follow it professionally from initial contact to closure or confirmed rejection.
IDEAL CANDIDATE
The ideal candidate should:
- Be naturally self-motivated and capable of working without continuous encouragement
- Communicate confidently with prospective customers
- Be comfortable attending video meetings with the camera enabled
- Be willing to present products and services during customer meetings
- Remain composed when customers ask difficult questions or raise objections
- Follow up consistently without becoming discouraged by rejection
- Take responsibility instead of avoiding challenging situations
- Be comfortable working with targets and performance measurements
- Accept feedback positively and improve continuously
- Maintain professional energy and discipline while working from home
KEY RESPONSIBILITIES
- Inbound Lead Management
- Receive prospective customer leads generated through Meta, Google and other advertising platforms
- Contact every assigned lead within the prescribed response time
- Communicate through telephone, WhatsApp, email and video meetings
- Introduce the company and its services professionally
- Record the customer’s name, business, location and contact information
- Categorise leads according to requirement, budget, interest and urgency
- Update the lead-management system after every customer interaction
- Ensure that no assigned lead remains unattended
- Take responsibility for lead follow-up until closure or confirmed rejection
- Customer Requirement Analysis
- Speak with prospective customers to understand their business requirements
- Ask relevant questions about the customer’s objectives and operational challenges
- Understand the expected features, budget and preferred delivery timeline
- Collect all information required by the management and technical teams
- Arrange video meetings when detailed discussions are required
- Prepare a clear and structured customer-requirement summary
- Confirm important requirements with the customer
- Share complete and accurate requirements with management and developers
- Avoid making assumptions when customer requirements are unclear
- Product and Service Consultation
- Learn and understand the company’s products, services and solutions
- Recommend the most suitable solution based on customer requirements
- Explain features, benefits, implementation and pricing clearly
- Share approved presentations, brochures and service information
- Conduct or coordinate product demonstrations
- Answer basic customer questions confidently
- Coordinate with developers when technical clarification is required
- Suggest appropriate alternatives when the original request is impractical
- Never promise unapproved features, prices or delivery dates
- Video Meetings and Presentations
- Attend internal and customer video meetings with the camera enabled when required
- Maintain a professional appearance and suitable background
- Introduce the company and its services confidently
- Present approved products, proposals and solutions
- Listen carefully and respond professionally to customer questions
- Take accurate notes during meetings
- Communicate unresolved technical questions to the appropriate team
- Send meeting summaries and follow-up information
- Participate actively instead of remaining silent or avoiding discussion
- Proposal and Quotation Preparation
- Prepare professional business proposals using approved templates
- Include project scope, features, deliverables, pricing and timelines
- Coordinate with management and developers before confirming project details
- Obtain approval for prices, discounts, features and delivery commitments
- Prepare and send approved quotations
- Revise proposals based on authorised customer changes
- Maintain accurate versions of proposals and quotations
- Follow up after sending every proposal
- Maintain records of customer approvals and pending decisions
- Invoice and Payment Coordination
- Collect complete and accurate customer billing information
- Prepare draft or proforma invoices using approved formats
- Verify the customer’s name, address, GST details, and service information
- Obtain management or accounts approval before issuing an invoice
- Send approved invoices to customers
- Follow up regarding advance payments and outstanding payments
- Maintain invoice and payment-follow-up records
- Coordinate invoice queries with the accounts department
- Never change approved prices, taxes or payment terms without permission
- Customer Follow-Up and Conversion
- Follow up consistently after every discussion, demonstration or proposal
- Contact customers according to the agreed follow-up schedule
- Respond promptly to customer questions
- Understand and document customer objections
- Address basic objections professionally
- Coordinate internally when additional information is required
- Support commercial negotiations within management-approved limits
- Encourage qualified customers to proceed with the proposed solution
- Obtain written approval before project commencement
- Continue professional follow-up without becoming discouraged by rejection
- Escalate important or high-value opportunities to management
- Coordination With Developers and Other Employees
- Share complete customer requirements with software developers
- Confirm technical feasibility before making commitments
- Arrange discussions between customers and technical employees
- Coordinate with developers, designers, accounts and management
- Follow up internally regarding pending customer information
- Communicate approved customer changes to the relevant team
- Ensure that promises made to customers are properly documented
- Support the handover of confirmed customers to the project team
- Monitor important customer communications during project initiation
- Customer Relationship Management
- Maintain professional and respectful customer communication
- Build long-term relationships with prospective and existing customers
- Support existing customers with additional requirements
- Identify opportunities for upgrades or related services
- Collect customer feedback
- Coordinate the resolution of customer concerns
- Escalate complaints to management promptly
- Maintain the confidentiality of customer and company information
- Represent the company professionally during every interaction
- Reporting and Documentation
- Maintain a complete daily lead tracker
- Record every call, message, meeting, and customer response
- Update the current status and next action for each lead
- Prepare daily activity reports
- Prepare weekly lead and conversion reports
- Record new leads, contacted leads, qualified leads and converted customers
- Maintain copies of requirements, proposals, quotations and invoices
- Highlight high-potential customers and overdue follow-ups
- Report customer feedback and common requirements to management
- Maintain accurate and current customer records
PERFORMANCE EXPECTATIONS
The candidate’s performance will be measured using:
- Response time for newly assigned leads
- Percentage of assigned leads successfully contacted
- Accuracy of customer-requirement collection
- Number of qualified customer discussions and video meetings
- Quality and timeliness of proposals and quotations
- Consistency of customer follow-up
- Lead-to-customer conversion performance
- Accuracy of CRM and lead-tracking records
- Coordination with developers and other employees
- Confidence and professionalism during customer interactions
- Ability to handle objections and difficult situations
- Ability to work independently without continuous motivation
- Attendance, punctuality and availability during working hours
- Achievement of approved business-development targets
REQUIRED QUALIFICATIONS
- Bachelor’s degree or diploma in Business Administration, Marketing, Commerce, Computer Applications or a related discipline
- Freshers and candidates with up to one year of experience may apply
- Good spoken and written English
- Good Malayalam communication skills
- Confident telephone and video-meeting communication
- Ability to understand and document customer requirements
- Basic sales, customer-service and negotiation ability
- Ability to prepare proposals and professional business documents
- Working knowledge of Microsoft Word, Excel, PowerPoint or Google Workspace
- Strong follow-up, organisation and time-management ability
- Willingness to learn about software products and technology services
- Ability to work independently without continuous supervision
- Ability to accept feedback and improve performance
- Resilience when handling rejection and customer objections
WORK-FROM-HOME REQUIREMENTS
- Personal laptop or desktop computer in good working condition
- Smartphone with an active mobile connection
- Reliable high-speed internet connection
- Quiet and professional working environment
- Availability throughout the prescribed working hours
- Ability to attend internal and customer video meetings
- Willingness to keep the camera enabled during required professional meetings
- Professional appearance and appropriate background during video meetings
- Ability to respond promptly to assigned customer leads
- Ability to maintain customer and company data securely
SALARY AND CAREER GROWTH
- Fixed salary of ₹10,000 per month for the first six months
- Performance and salary review after six months
- Salary may be revised based on performance, attendance, customer communication, follow-up consistency, conversion results and company requirements
- Training on company products, services and sales processes
- Practical exposure to software sales and customer consultation
- Performance-based career-development opportunities
A salary revision is not automatic. It will depend on the candidate meeting the defined performance standards during the first six months.
WHO SHOULD APPLY?
Apply if you:
- Are confident speaking with prospective customers
- Are comfortable appearing and speaking during video meetings
- Can work independently without daily motivation
- Take responsibility for assigned work and customer leads
- Can handle rejection without losing confidence
- Do not avoid difficult conversations or challenging situations
- Can follow up consistently and professionally
- Are interested in software, technology and business solutions
- Are comfortable working with measurable targets
- Accept feedback positively and make improvements
- Want to build a long-term career in business development
WHO MAY NOT BE SUITABLE?
This position may not be suitable for candidates who:
- Require continuous reminders or motivation to complete assigned work
- Are uncomfortable speaking with customers by telephone or video
- Regularly avoid difficult questions or customer objections
- Lose confidence quickly when a customer rejects a proposal
- Are unwilling to participate actively in meetings
- Are uncomfortable with follow-up responsibilities and sales targets
- Cannot maintain regular availability while working from home
- Prefer a role without customer interaction or performance measurement
Pay: ₹10,000.00 - ₹20,000.00 per month
Benefits:
Application Question(s):
- Are you comfortable communicating with customers through video meetings?
- Do you have a personal computer, smartphone and reliable internet connection?
- Are you comfortable working with sales targets and regular performance reviews?
Language:
- Malayalam Fluently (Required)
- English Fluently (Required)
Location:
Work Location: Hybrid remote in Ernakulam, Kerala
