JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Workplace Experience Lead
Location: Bangalore, India
Reporting To: Site Lead / Regional Facilities Manager
Position Overview
The Workplace Experience Lead is responsible for delivering an exceptional employee and visitor experience through the seamless management of workplace services, hospitality operations, events, front office, and soft services. This role serves as the primary workplace experience ambassador, ensuring the workplace environment reflects LinkedIn's culture while fostering engagement, collaboration, and operational excellence.
The role will lead a team of workplace and hospitality professionals while partnering closely with client stakeholders, vendors, and cross-functional teams to elevate the overall employee experience across the Bangalore campus.
Key Responsibilities
Workplace Experience & Hospitality
Own and drive the overall workplace experience strategy and day-to-day delivery.
Create a welcoming, hospitality-driven environment for employees, visitors, and leadership teams.
Develop and implement workplace programs that enhance employee engagement and satisfaction.
Serve as the key point of contact for workplace experience initiatives and stakeholder engagement activities.
Events & Engagement
Lead the planning, coordination, and execution of internal events, town halls, leadership visits, employee engagement activities, and client events.
Partner with business stakeholders to deliver high-quality workplace experiences aligned with company culture.
Ensure flawless execution of events through effective planning, communication, and vendor management.
Front Office & Visitor Experience
Oversee reception and front-of-house operations.
Ensure a premium visitor and guest experience from arrival through departure.
Develop and maintain standards for hospitality, visitor management, and workplace services.
Soft Services Management
Manage housekeeping, pantry, mailroom, and other workplace support services.
Ensure service delivery meets expected KPIs, SLAs, and workplace standards.
Drive continuous improvement initiatives focused on service quality and employee experience.
Vendor & Stakeholder Management
Manage workplace service providers and vendor performance.
Conduct regular service reviews and maintain strong working relationships with stakeholders.
Partner closely with Security, IT, Food Program, EHS, Facilities, and other workplace functions.
Operational Excellence
Develop and maintain SOPs, service standards, escalation matrices, and workplace guidelines.
Support business continuity planning and operational readiness initiatives.
Drive workplace audits, compliance activities, and reporting requirements.
Leadership & Team Management
Lead and develop workplace experience team members.
Promote a culture of accountability, collaboration, and service excellence.
Coach and mentor team members to build capability and succession strength.
Qualifications
Education
Bachelor's Degree in Hospitality Management, Hotel Management, Facilities Management, Business Administration, or related field.
Experience
8+ years of experience in Workplace Experience, Facilities Management, Hospitality, Corporate Real Estate, or Employee Experience.
Experience managing workplace operations in a large corporate environment.
Proven track record in stakeholder management and hospitality-led service delivery.
Experience managing events, front office operations, and vendor partnerships.
Preferred Experience
Experience within technology, multinational, or corporate office environments.
Exposure to workplace transitions, office openings, and large-scale employee engagement programs.
Knowledge of Integrated Facilities Management (IFM) service models.
Key Competencies
Hospitality Mindset
Employee Experience Focus
Stakeholder Management
Event Management
Vendor Management
Communication & Presentation Skills
Problem Solving & Decision Making
Team Leadership
Operational Excellence
Change Management
Success Measures
Employee and visitor experience satisfaction scores.
SLA and KPI achievement across workplace services.
Successful delivery of workplace events and engagement programs.
Stakeholder satisfaction and partnership effectiveness.
Compliance, operational readiness, and service quality performance.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
