We are looking for a dynamic, highly communicative, and customer-centric Customer Service Executive to join our team. In this role, you will be the face and voice of our brand, managing customer interactions across multiple channels including inbound calls, WhatsApp, and social media platforms.
The ideal candidate will handle a wide range of inquiries regarding our products and services, ensuring an exceptional customer experience, resolving issues efficiently, and maintaining a positive brand image.
Key Responsibilities
- Multi-Channel Support: Manage and respond to customer inquiries seamlessly across Inbound Calls, WhatsApp Business, and various Social Media platforms (Instagram, Facebook, LinkedIn, etc.).
- Query Resolution: Address, troubleshoot, and resolve customer queries, complaints, and feedback related to our brand's products and services.
- Product Expertise: Develop a deep understanding of our product line and services to provide accurate, reliable, and helpful information to customers.
- Escalation Management: Identify and escalate complex issues to the appropriate internal teams while maintaining ownership of the customer's experience.
- Data Logging: Maintain accurate records of customer interactions, comments, and actions taken in our CRM/ticketing system.
- Brand Engagement: Maintain a polite, professional, and empathetic tone that reflects our brand’s values in every interaction.
Key Requirements & Qualifications
- Experience: 0–3 years of experience in Customer Service, Social Media Support, or a similar omnichannel support role (Freshers with exceptional skills are welcome to apply).
Job Details & Benefits
- Job Timing: 09:00 AM to 06:00 PM
- Working Days: Monday to Saturday (6 days a week)
- Job Type: Full-time, In-office
- Salary: [Insert Salary Range, e.g., ₹10,000 - ₹15,000 per month
- Language Proficiency: Excellent command over the English language (both written and verbal) is mandatory.
- Communication Skills: Outstanding listening, problem-solving, and interpersonal skills. Ability to convey complex information clearly and politely.
- Technical Savvy: Comfortable using WhatsApp Business, social media dashboards, and basic CRM or ticketing tools. Good typing speed with high grammatical accuracy.
- Attitude: A patient, empathetic, and solution-oriented mindset with the ability to handle stressful situations calmly.
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
- Commuter assistance
- Flexible schedule
- Leave encashment
- Paid time off
Language:
Work Location: In person
