The Floor Manager is the person in charge of the showroom floor, ensuring every customer is greeted, assisted, and guided to the right products such as:
- Veneers
- Laminates
- Solidwood Panels
- Louvers
- Plywood
- Acrylic Sheets
- Exterior Cladding
- Premium Doors
- German Schüller Modular Kitchens
Key Responsibilities
Customer Experience
- Welcome walk-in customers and understand their requirements.
- Guide customers to appropriate products based on budget and application.
- Coordinate with interior designers, architects, contractors, and homeowners.
- Resolve customer concerns immediately and professionally.
- Ensure every customer leaves with a positive experience.
Sales Management
- Support the sales executives in closing high-value deals.
- Monitor daily sales targets and showroom conversions.
- Upsell complementary products (for example, veneers with premium plywood or modular kitchens with acrylic finishes).
- Ensure timely follow-up of customer inquiries.
Team Supervision
- Allocate customer walk-ins among sales executives.
- Monitor staff punctuality, grooming, and behaviour.
- Coach the team on product knowledge and customer handling.
- Conduct daily morning briefings and end-of-day reviews.
Showroom Management
- Ensure displays are clean, attractive, and updated.
- Verify pricing labels and product samples are correctly displayed.
- Maintain premium visual merchandising standards.
- Coordinate with housekeeping for showroom cleanliness.
Inventory Coordination
- Check availability of fast-moving products.
- Coordinate with the warehouse regarding stock movement.
- Ensure sample books and catalogues are always available.
- Report damaged samples or display materials.
CRM & Operations
- Ensure every customer enquiry is entered into the CRM.
- Track pending quotations and follow-ups.
- Coordinate with billing, dispatch, and installation teams.
- Prepare daily reports on walk-ins, sales, and conversions.
Skills Required
- Excellent communication (English, Hindi, Bengali preferred)
- Leadership and team management
- Sales and negotiation skills
- Customer relationship management
- Basic knowledge of interior materials and modular kitchens
- Ability to handle multiple customers during peak hours
KPIs (Performance Metrics)
- Daily showroom walk-ins
- Customer conversion rate
- Monthly sales achieved
- Average billing value
- Customer satisfaction
- CRM follow-up completion
- Team productivity
- Display and showroom maintenance standards
Pay: From ₹15,000.00 per month
Work Location: In person
