Job Summary
We are looking for a confident and customer-focused Telecaller to manage admission inquiries, communicate with prospective parents, and support the admissions process. The ideal candidate should possess excellent communication skills, maintain accurate records, and ensure timely follow-ups to convert inquiries into admissions.
Key Responsibilities
- Make outbound cold calls to prospective parents to introduce the school and generate admission inquiries.
- Handle inbound and outbound calls related to admissions.
- Respond to inquiries regarding admission procedures, fee structure, curriculum, and school facilities.
- Follow up with prospective parents through calls, WhatsApp, SMS, and email.
- Schedule school visits, counselling sessions, and admission meetings.
- Maintain and update lead data in the CRM or admission management system.
- Meet daily and monthly call, follow-up, and conversion targets.
- Coordinate with the admissions and marketing teams to ensure smooth communication.
- Maintain accurate records of all interactions and prepare daily/weekly reports.
- Build positive relationships with parents and provide excellent customer service.
- Assist during admission drives, school events, and promotional campaigns.
Qualifications
- Graduate in any discipline (Bachelor's degree preferred).
- 1–2 years of experience in telecalling, customer service, or admissions (experience in the education sector is an advantage).
- Excellent verbal communication skills in English and Hindi (knowledge of the local language is a plus).
- Basic computer skills and proficiency in MS Office.
- Experience using CRM software is preferred.
Skills Required
- Strong communication and interpersonal skills.
- Persuasive and customer-centric approach.
- Active listening and problem-solving abilities.
- Time management and organizational skills.
- Ability to handle multiple inquiries efficiently.
- Professional telephone etiquette.
Key Performance Indicators (KPIs)
- Number of calls made and inquiries handled.
- Lead-to-visit conversion rate.
- Visit-to-admission conversion rate.
- Follow-up completion rate.
- Parent satisfaction and response time.
- Accuracy and timeliness of CRM updates.
Pay: From ₹25,000.00 per month
Work Location: In person
