- Answering calls and resolving customer queries.
- Calling artisans and customers.
- Maintaining sales reports.
- Analysing the competitive market and product categories in the handicraft e-commerce portal.
- Logistic support.
- Maintains operations by following policies and methodology and functional changes.
- Keeps up quality service by adhering to organization guidelines.
- Reach potential corporates and customers and existing clients to advise them about handicraft items as corporate gifts.
- Maintaining artisan requirement sheets and calling sponsors for Uthhan Campaigns.
- Posting questions to comprehend client necessities and close sales
- Calling active or old customers to encourage the purchase of items.
- Proven experience as a process representative or other customer service role.
- High school diploma. B.sc / BA will be an added advantage.
- Knowledge in English( Mandatory ), Kannada, Telugu, Tamil, Hindi.
- Proven track record of successfully meeting sales quota over the phone.
- Ability to switch communication styles.
- Proficient in communication and interpersonal skills.
- Research and record-keeping skills.
- Verbal communication.
- Outstanding negotiation skills to resolve issues and address complaints.
- Data entry skills.
- Closing skills.
- Telephone skills.
Salary will be fixed as per interview performance standards
Mail your Resume to [email protected] If shortlisted you will hear from us.
