Seeking for a Technical Manager who will deliver customer-focused technical support that improves flock performance, optimizes product outcomes, and strengthens long-term customer relationships. The role partners closely with commercial and specialist teams to translate technical expertise into measurable customer and business results.
Drive customer satisfaction and retention by maintaining regular, structured technical visits with key customers aligned to business objectives.
Organize and conduct customer site visits in response to operational needs, complaints, or customer requests, ensuring timely and effective resolution.
Lead and contribute to formal six-monthly customer review meetings, focusing on performance outcomes, improvement opportunities, and long-term partnership value.
Provide customers with timely, data-driven technical feedback to support performance optimization and informed decision-making.
Share the latest Aviagen technical documentation, guidelines, and best practices to enhance customer knowledge and operational performance.
Deliver high-quality technical support as part of the branded customer-focused team, ensuring alignment with business plans and performance targets.
Develop, implement, and monitor customer improvement plans, assessing progress, effectiveness, and measurable results.
Contribute to the development, execution, and continuous update of annual Product Improvement Plans to drive product performance.
Track breeder first-week mortality and weekly chick shipments, identifying trends and proactively addressing performance risks.
Monitor and follow up on customer trial runs and new product testing, ensuring accurate data collection and performance evaluation.
Partner closely with the senior technical managers to identify specialist support needs (Nutrition, Veterinary, Incubation) and ensure timely, effective deployment aligned with customer and business priorities.
Collaborate with Commercial Managers, Regional Managers, and Product Managers to align technical recommendations with commercial objectives, customer strategies, and product positioning.
Support customer issue resolution in collaboration with commercial managers through structured cross-functional escalation and ensuring approved, consistent communication to hatcheries.
Actively contribute to DCFT/CST team meetings, driving cross-functional alignment, shared accountability, and execution of agreed actions.
Facilitate effective information flow between technical, commercial, and operational teams to support decision-making, customer satisfaction, and business performance.
Bachelor’s degree in Veterinary Medicine, Agricultural Engineering, or an equivalent discipline.
Minimum of 5 years’ experience in a similar technical or customer-facing role.
Strong working knowledge of the poultry industry, including Grandparent, Parent Stock, and Broiler operations.
Knowledge of Veterinary, Incubation, and Nutrition disciplines is an advantage.
Experience with a CRM system, Microsoft Dynamics 365 is preferred.
Proficient in Microsoft Office applications and general internet-based tools.
Strong command of the English language, both written and verbal; knowledge of Arabic and French will be a plus.
Technical Expertise: Applies strong technical knowledge and data analysis to diagnose issues, improve flock and product performance, and deliver practical solutions.
Customer Focus: Builds trusted customer relationships through proactive engagement, clear communication, and value-driven technical support.
Commercial Awareness: Aligns technical recommendations with commercial objectives, supporting customer retention and sustainable business growth.
Cross-Functional Collaboration: Works effectively with commercial, product, quality, operations, and specialist teams in a matrix environment to deliver integrated solutions.
Data & Reporting Discipline: Ensures accurate, timely use of CRM and internal systems, producing clear reports and actionable insights.
Communication & Influence: Communicates credibly and influences stakeholders to gain alignment and commitment to technical actions.
Results Orientation: Takes ownership, prioritizes effectively, and delivers measurable outcomes against defined objectives.
