Call Quality Intern – EdTech Industry
Responsibilities:
- Monitor and evaluate counsellors’ calls as per quality standards.
- Check call quality, communication, counselling approach, and process adherence.
- Identify gaps and share feedback with the concerned team.
- Maintain daily call quality reports and records.
- Coordinate with the training/quality team for performance improvement.
- Ensure calls follow company policies and counselling guidelines.
Requirements:
- 12th Pass/ Pursuing Graduation
- Good English & Hindi communication skills.
- Basic knowledge of MS Excel/Google Sheets.
- Good listening and analytical skills.
- Freshers can apply; EdTech/BPO experience is an advantage.
Pay: ₹5,073.85 - ₹10,000.00 per month
Benefits:
- Flexible schedule
- Leave encashment
- Paid sick time
Language:
Location:
- Noida Sector 16, Noida, Uttar Pradesh (Required)
Work Location: In person
