Job Title:* Centre Head
*Location:* Mumbai- Nariman Point
*Experience:* 5–6+ Years
*Industry:* Wellness / Healthcare / Kerala Therapy / Spa & Wellness
Job Summary
We are seeking an experienced and dynamic *Centre Head* to oversee the overall operations, sales, and customer experience of our Kerala Therapy & Wellness Centre. The ideal candidate should possess strong leadership, business development, and operational management skills with a customer-centric approach. The role requires driving revenue growth, ensuring operational excellence, managing the therapy team, and maintaining the highest standards of service quality.
Key Responsibilities
Sales & Business Development
* Drive monthly, quarterly, and annual revenue targets.
* Develop and execute sales and marketing initiatives to increase customer footfall and memberships.
* Promote therapy packages, wellness programs, and seasonal offers.
* Build and maintain relationships with corporate clients, healthcare professionals, and referral partners.
* Monitor sales performance and implement strategies to maximize revenue.
Operations Management
* Manage the day-to-day operations of the wellness centre.
* Ensure smooth scheduling of therapists, appointments, and customer services.
* Maintain high standards of hygiene, safety, and regulatory compliance.
* Oversee inventory management, procurement, and vendor coordination.
* Ensure seamless centre administration and operational efficiency.
Team Management
* Lead, mentor, and motivate therapists, reception staff, and support teams.
* Conduct regular performance reviews and training sessions.
* Prepare staff schedules and ensure optimum workforce utilization.
* Foster a positive, customer-focused work culture.
Customer Experience
* Deliver exceptional customer service and ensure high client satisfaction.
* Handle customer concerns and resolve escalations professionally.
* Encourage repeat business through relationship management and loyalty programs.
* Monitor customer feedback and implement continuous service improvements.
Financial Management
* Monitor centre profitability and operational costs.
* Prepare daily, weekly, and monthly MIS reports.
* Track KPIs including revenue, occupancy, customer retention, and productivity.
* Ensure adherence to budgets and financial targets.
Required Skills
* Strong sales and business development skills.
* Excellent leadership and team management abilities.
* Experience in operations management within wellness, healthcare, hospitality, spa, or therapy centres.
* Strong communication, interpersonal, and customer relationship management skills.
* Proficiency in MS Office and reporting tools.
* Ability to manage multiple priorities in a fast-paced environment.
Preferred Qualifications
* Bachelor's degree in Business Administration, Hospitality Management, Healthcare Management, or a related field.
* Experience in Kerala Therapy, Ayurveda, Wellness Centres, Spa Operations, Healthcare, or Hospitality will be preferred.
Desired Candidate Profile
* 5–6+ years of experience managing wellness centres, spas, healthcare clinics, hospitality outlets, or similar customer-facing operations.
* Proven track record in achieving sales and operational targets.
* Strong decision-making and problem-solving capabilities.
* Passion for wellness and delivering exceptional customer experiences.
Key Performance Indicators (KPIs)
* Achievement of sales and revenue targets.
* Customer satisfaction and retention.
* Operational efficiency and compliance.
* Team productivity and employee engagement.
* Centre profitability and business growth.
Pay: ₹40,222.15 - ₹80,040.50 per month
Application Question(s):
- Current CTC ( Salary )
- Expected CTC ( Salary )
- Notice period
Experience:
- spa / Ayurveda manager: 3 years (Required)
- center management: 1 year (Required)
- Sales: 5 years (Required)
Language:
Work Location: In person
