Responsibilities
- Manage reservations across Airbnb, Booking.com, MakeMyTrip, Goibibo, Agoda, and direct bookings.
- Handle guest inquiries via phone, WhatsApp, email, and OTA messaging.
- Maintain accurate inventory using PMS and Channel Manager.
- Prevent overbookings and ensure reservation accuracy.
- Coordinate with Housekeeping and Operations for check-ins and check-outs.
- Process booking modifications, cancellations, refunds, and payment follow-ups.
- Update rates and availability as instructed.
- Maintain guest records and reservation documentation.
- Prepare daily occupancy, arrival, departure, and revenue reports.
- Resolve reservation-related guest concerns professionally.
- Use AI tools to improve communication, reporting, and operational efficiency.
- Handle all online and offline reservations.
- Manage Airbnb, Booking.com, MMT, Goibibo, Agoda, and direct website bookings.
- Confirm bookings and send check-in instructions.
- Coordinate early check-ins and late check-outs.
- Prevent overbookings and inventory errors.
Pay: ₹10,833.55 - ₹25,000.00 per month
Benefits:
- Flexible schedule
- Paid sick time
- Paid time off
- Work from home
Work Location: In person
