Key Responsibilities
- Assist sellers / vendors to get well versed with various Amazon tools and provide onsite and office support for catalog creation, listing products, shipment related issues etc.
- Guide & help sellers/ vendors for completing on boarding formalities & train them on internal tools.
- Handle various types of cases related to inbounding, product issues and customer complaints
- Provide required inputs to seller to manage customer feedback
- Co-ordinate with sellers/vendors & internal teams for Catalog creation & product imaging.
- Review Amazon catalog for content quality based on per-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience
- Document processes & regularly update existing SOPs
- Review & suggest SOP changes required if any to the team basis input from Category managers
- Handle various sets of daily, weekly and monthly business reports
- Onboard new processes if required as per the business needs
- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Experience with Excel
- Can work proactively and independently, meet deadlines, and deliver on projects and tasks
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
