Service Delivery Leader - HRO - Employee Lifecycle Management
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
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Job Description
Inviting applications for the role of Assistant Vice President HRO Operations! In this role you will be responsible for overall HRO operations. Focus on continuous process improvements and adaptive changes. Develop and manage effective working relationships in the organization and actively collaborate with all clients. The ideal candidate will possess a strong background in HR operations excellent analytical skills and a passion for enhancing employee experiences on a global scale. Responsibilities: - Lead the overall operational activities and ensure noise-free operations along with strong customer stakeholder management - Be hands on to ensure delivery per customer expectation along with meeting defined SLA ensure customer satisfaction. - Assess actual performance against standards to resolve whether the team is on target to reach goals and take corrective actions as vital - Constantly work to find the opportunities to drive value beyond SL As and contractual terms hence be able to drive value share and Transformation opportunity - Strategic thinking and leadership experience with an emphasis on relationship management and communication at all levels within an organization. - Facilitate and coordinate multiple deadlines create cohesive teams and respond quickly to management requests. - Drive regular governance/ monthly/quarterly to connect with retained leads and tower managers with strong partnerships in ensuring the success of the service delivery model - Review delivery of Customer Interaction Centre Data Management & Operations Talent Acquisition Talent Management Total Rewards and payroll processing ensuring the operational aspects and associated activities (including Build to Gross and Gross to Net Pay processing Post payroll validation T&A management reporting etc.) are accurate and delivered within appropriate timeframes and comply with relevant legislation. - Build and manage multi-disciplinary functions (process & technology) that can successfully operationalize the end-to-end engagement lifecycle of the HRO operations. - Strong understanding and proven abilities of executing industry standards and market landscape that will determine the value proposition and competitive advantage for the shared service hub. - Actively work with client and internal team members in identifying and implementing the process standardization simplification and automation opportunities and act as a mentor/support for the teams. - Coach mentor train and coordinate the activities of the team - Manage the application and monitoring of the Hubs methodology framework principles and delegations - Understand the use of data to give insights to the business. - Be able to make decisions using data - A reasonable level of excel usage is necessary - Leadership is key skills require to deliver HRO objectives - Strong people management
Qualifications
Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics
Certifications
Professional in Human Resources (PHR) - Symbiosis Instute of Distant LearningSymbiosis Instute of Distant Learning, SHRM Certified Professional (SHRM-CP) - ProtouchProtouch
Required Skills
Budgeting, Cloud Computing, Data Analytics, Digital Certificates, Employee Consultation, Employee Data Management, Employee Experience, Employee Grievances, Employee Lifecycle Management, Employee Relationships, Ethical Compliance, Experience Design (Including Customer/User Experience), Global Payroll, User Experience (UX), Workday Compensation, Workday Payroll
Language
English
Language Proficiency -
Proficient - C2
Additional Job Location -
Job Type
Regular
Master Skill List -
HRO - Employee Lifecycle Management
Remote Type -
Office
Work Shift -
Variable (India)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
