Tech Lead - Enterprise Application - Oracle S
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
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Job Description
Inviting applications for the role of Principal Consultant - IT Ops In this role you will lead major incident response coordinate technical teams ensure service reliability and support executive users while driving automation and continuous improvement across IT operations.Responsibilities: - Serve as Tier 2 support for IT Infrastructure and lead Major Incident and Crisis Management activities - Coordinating technical teams and managing executive-level bridge calls and communications. - Conduct Post-Incident Reviews (PI Rs) documenting root causes and driving preventive actions. - Monitor alerts from MGS Monitoring Centre tools perform event correlation and reduce false positives to prevent user impact. - Collaborate with third-level support teams to drive proactive and reactive Problem Management and implement permanent fixes. - Act as Technology lead for one or more domains working to reduce incident recurrence and improve system reliability. - Support project teams during service transitions ensuring smooth integration of new technologies into operations. - Train and coach Service Desk (L1) agents enhancing the Knowledge Base and leading handover sessions. - Provide premium support for executive users (ECS) ensuring high-touch service and discretion. - Contribute to digital transformation initiatives by identifying automation and AI opportunities within IT Operations.
Qualifications
Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering
Certifications
Oracle Advanced PL/SQL Developer Certified Professional - QSpidersQSpiders, Oracle Certified Professional – Oracle Financials Cloud: Receivables 2024 Implementation Professional - OracleOracle, Oracle Financials Cloud: General Ledger Certified Implementation Professional - OracleOracle, Oracle Financials Cloud: Payables 2024 Certified Implementation Professional - OracleOracle, Oracle Fusion Cloud Procurement 2023 Certified Implementation Professional - OracleOracle
Required Skills
Agile Methodology, Automated Testing, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, Oracle, Oracle Application Express (APEX), Oracle Apps Financials, Oracle SCM, Oracle Transactional Business Intelligence (OTBI), People Leadership, PeopleSoft Administration, Personal Effectiveness, R12 -Manufacturing, Risk Management, Siebel CRM Systems, Storytelling
Language
English
Language Proficiency -
Proficient - C2
Additional Job Location -
Job Type
Regular
Master Skill List -
Enterprise Application Oracle S
Remote Type -
Office
Work Shift -
Day Job (India)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
