Customer Service – Import
- Handling shipments Air / Sea (LCL, FCL, AIR)
- Following up with the counterpart/co-loaders on daily routing orders & updating the same to client on daily basis.
- Preparing CAN copies and sending Cnee with arrival Details
- Resolving the issues & query of customers regarding daily routing orders.
- Execute order request – calls / email
- Email suppliers, carrier & customers with shipping updates
- Track shipments and confirm receipt & arrivals of shipments.
- Ensure customer experience by addressing customer concerns and resolving issues
- Responsible for answering and routing phone calls, handling enquires
- Preparing Daily status report, updating DSR on daily basis & sending to respective Cnee with proper updates.
Qualifications
- Experience Required: 2-7 Years
- Sectors: Air / Sea
- Background: Logistics Only
- Male Female Preference: Any
- Location: Fort, Mumbai.
`
Pay: ₹30,000.00 - ₹60,000.00 per month
Work Location: In person
