Job Summary
Avron Hospital is looking for a courteous and patient-focused Customer Care Executive to provide excellent assistance to patients and visitors. The candidate will be responsible for handling inquiries, guiding patients through hospital services, coordinating with departments, managing feedback, and ensuring a smooth patient experience from admission to discharge.
Key Responsibilities
- Welcome and assist patients, attendants, and visitors professionally.
- Handle patient inquiries regarding appointments, admissions, billing, and hospital services.
- Coordinate with OPD, IPD, Nursing, Billing, Laboratory, Pharmacy, and other departments.
- Guide patients for registration, consultation, admission, and discharge procedures.
- Attend and resolve patient complaints or escalate them to the concerned department.
- Conduct patient rounds to collect feedback and ensure patient satisfaction.
- Maintain records of complaints, feedback, and service requests.
- Assist during emergency situations by coordinating with hospital departments.
- Ensure proper communication with patients and relatives throughout their hospital stay.
- Follow hospital SOPs, NABH standards, and customer service protocols.
Required Qualifications
- Graduate in any discipline (Hospital Management preferred).
- 1–3 years of experience in Hospital Customer Care, Front Office, or Patient Relations.
- Freshers with excellent communication skills may also apply.
- Basic knowledge of MS Office and Hospital Information System (HIS) is preferred.
Key Skills
- Patient Relations
- Customer Service
- Front Office
- Patient Counseling
- Complaint Handling
- Patient Feedback
- Hospital Coordination
- Communication Skills
- Hospital Information System (HIS)
- MS Office
Pay: ₹15,000.00 - ₹30,000.00 per month
Benefits:
Work Location: In person
