Key Responsibilities
A. Hardware & System Support
Visit restaurants to troubleshoot desktops, laptops, printers, scanners, and network devices.
Install, configure, and repair IT equipment as required.
Assist with system upgrades and maintenance activities.
B. POS (PetPooja) Support
Coordinate with PetPooja support for issue resolution.
Assist restaurant teams in using POS features, configuration updates, and basic troubleshooting.
C. Network & Connectivity
Fix internet connectivity issues across restaurants and HO.
Coordinate with ISPs for downtime or service-related complaints.
Ensure routers, switches, and network cables are functioning correctly.
D. Biometric & Attendance System
Troubleshoot biometric devices at HO and restaurants.
Coordinate with vendor/IT Manager for device configuration and repairs.
Ensure attendance syncing issues are resolved promptly.
E. CCTV Support
Assist in basic CCTV troubleshooting (camera offline, DVR backup issues, wiring checks).
Coordinate with CCTV vendor when advanced repairs are required.
F. Documentation & Coordination
Maintain service logs of IT issues attended daily.
Update IT Manager on unresolved or recurring issues.
Assist in maintaining asset inventory for IT equipment.
3. Required Skills & Competencies
Strong hardware and networking knowledge.
Hands-on experience troubleshooting desktops, POS systems, routers, and biometric devices.
Good communication and customer-service approach.
Ability to work independently at restaurant locations.
4. Qualification & Experience
Diploma / Graduate in IT, Computer Science, or related field.
1–3 years of IT support experience, preferably in hospitality or retail.
Pay: ₹20,000.00 - ₹28,000.00 per month
Benefits:
Application Question(s):
- Location across -Maharashtra, describe how will you provide support across all branches remotely & physically.
- Currant Salary ?
Experience:
- IT support: 2 years (Required)
Work Location: In person
