Call Auditor (Quality Analyst - QA) is responsible for monitoring and evaluating customer interactions to ensure employees follow company processes, maintain quality standards, and provide excellent customer service.
Key Responsibilities:
- Listen to recorded or live customer calls.
- Evaluate calls against a predefined QA checklist.
- Ensure compliance with company policies and scripts.
- Identify areas of improvement in communication, process adherence, and customer handling.
- Prepare quality reports and provide feedback to employees.
- Conduct calibration sessions with team leaders.
- Track quality scores and recommend training where required.
Skills Required:
- Excellent listening and analytical skills.
- Strong communication and feedback skills.
- Attention to detail.
- Good knowledge of customer service
- Basic knowledge of Excel and CRM systems.
Pay: ₹30,000.00 - ₹40,000.00 per month
Application Question(s):
- How many years of experience you have in Auding the calls ?
- Are you available to work from office in the night shift ?
- Do you speak good English ?
Work Location: In person
