AREAS OFRESPONSIBILITY
Provides guests with assistance at the front desk during the check-in and check-out processes and throughout their stay:
-Greets guests and processes hotel registration.
-Develop good open communication and rapport with all guests. Recognise return guests and ensure all guests expectations are met and exceeded at all times.
-Ensureall guest account details are correct and accurate.
-Keepscurrent on hotel accommodations, services and area attractions.
-Respondsto customer inquiries for information.
-Arranges for services requested by the guest by working with other departments as appropriate.
-Stays current with developments in the hotel by reviewing and updating the communication log.
Maximises revenue and cash flow by promoting hotel services and adhering to credit and inventory control processes:
-Offers guests updates to rooms and promotes hotel amenities, food and beverage outlets and services.
-Makesreservations in accordance with hotel’s yield management practices.
-Processes customer credit at check-in in accordance with hotel policy.
-Identifies and records special billing instruction and notifies Accounting.
-Follows hotel policy on cash banks– at all times adheres to credit limits and procedures as set down by the Financial Controller.
-Obtains appropriate approvals and signatures.
Other responsibilities include:
-Liaising with housekeeping to ensure information is passed on for room requests and special requests.
-Balances daily cash, transaction postings and credit card remittance at the end of each shift ensuring all information is accurate and without discrepancy.
Accepts responsibility for accurately maintaining cash float.
-Use the Brand standards for answering the telephone.
-Ensurework area is keep neat and tidy.
-Keepsabreast with the hotel’s daily banquets, functions and activities.
-Attends Front Office communication meetings to maintain solid teamwork and a sharing of goals.
-Maintains policies and procedures to ensure the lowest level of loss is maintained.
-Adheres to rate restriction periods.
-Attends any training programs as directed or requested.
-Accurately processes maintenance requests.
-KeepsFront office Manager informed of all problems or unusual matters of significance.
Adhere to Brand policies and procedures:
-At all times keeps a favourable image of the Merlis Brand.
-Complywith the personal presentation, grooming and hygiene standards.
-Actively support and promote Workplace Health and Safety within the work environment. -Perform any other reasonable duties as directed by your Department head, the General Manager or his/her designate.
-Maintain hotel and guest security and confidentiality at all times and reports any relevant information to a supervisor or manager
REQUIREMENTS:
-One year front office experience is preferred
-Strong computer systems skills
-Excellent communication skills
-Abletocollaborate effectively with other hotel employees and managers
-Strong Microsoft Office suite and reporting system skills
-Ability to work a flexible schedule
Job Types: Full-time, Fresher
Pay: ₹18,000.00 - ₹23,000.00 per month
Benefits:
- Food provided
- Provident Fund
Work Location: In person
