Job Title
Fee Recovery Executive
Department
Finance / Accounts / Operations
Reporting To
Finance Manager / Recovery Manager
Job Summary
The Fee Recovery Executive is responsible for ensuring timely collection of outstanding fees from customers, students, or clients. The role involves communicating with defaulters, maintaining recovery records, resolving payment-related queries, and coordinating with internal teams to achieve collection targets while maintaining positive customer relationships.
Key Responsibilities
- Follow up with customers/students regarding pending fee payments through calls, emails, WhatsApp, and SMS.
- Maintain accurate records of all recovery activities and payment commitments.
- Ensure timely collection of outstanding fees as per company policies.
- Resolve customer queries related to fee payments, invoices, and payment plans.
- Coordinate with the Accounts and Operations teams to reconcile payment records.
- Prepare daily, weekly, and monthly recovery reports.
- Negotiate payment schedules with customers wherever applicable.
- Escalate overdue and critical cases to the concerned manager.
- Achieve monthly recovery targets and minimize outstanding dues.
- Ensure compliance with company policies and recovery procedures.
- Maintain professionalism and confidentiality while dealing with customers.
Required Skills
- Strong communication and negotiation skills.
- Excellent follow-up and persuasion abilities.
- Basic knowledge of MS Excel and MS Office.
- Ability to handle difficult conversations professionally.
- Good organizational and time-management skills.
- Attention to detail and record-keeping.
- Customer-focused approach with problem-solving skills.
Qualifications
- Bachelor's degree in Commerce, Business Administration, Finance, or any related field.
- Freshers with strong communication skills may apply.
- 1–3 years of experience in fee recovery, collections, customer service, or accounts receivable is preferred.
Preferred Experience
- Experience in educational institutions, training institutes, NBFCs, banking, or collection processes.
- Familiarity with CRM or ERP software is an added advantage.
Key Performance Indicators (KPIs)
- Recovery percentage achieved.
- Collection target achievement.
- Reduction in overdue outstanding fees.
- Follow-up efficiency.
- Customer query resolution time.
- Accuracy of recovery records and reports.
Pay: ₹18,000.00 - ₹22,000.00 per month
Work Location: In person
