Job Title: Guest Relations & Customer Support Executive
Company: Homely Stays
Location: Indore
Salary: ₹13,000 + ₹2,000 Travelling Allowance
Maximum: ₹15,000/month
Experience: 1+ Year in Hospitality / Hotel / Guest Relations
Working Hours: 10:00 AM – 7:00 PM
Working Days: 6 Days a Week
Work Mode: Work From Office + Field Visits
About the Role
Homely Stays is looking for a Guest Relations & Customer Support Executive to handle guest communication, resolve queries, coordinate stays, and ensure a smooth guest experience.
Key Responsibilities
- Connect with guests over calls and WhatsApp regarding bookings and stay-related queries.
- Handle guest complaints, requests and feedback professionally.
- Coordinate with the operations and property teams for guest requirements.
- Follow up with guests before, during and after their stay.
- Assist guests with check-in/check-out related coordination.
- Visit properties when required to assist guests and coordinate with the on-ground team.
- Maintain guest records and feedback.
- Ensure a positive guest experience and build good customer relationships.
Requirements
- 1+ year experience in Hospitality / Hotel / Guest Relations / Customer Support preferred.
- Good communication and customer-handling skills.
- Comfortable speaking with guests over calls.
- Comfortable with field visits within Indore.
- Problem-solving and good follow-up skills.
- Basic knowledge of Excel/Google Sheets.
- Two-wheeler preferred.
Pay: ₹12,000.00 - ₹15,000.00 per month
Work Location: In person
