Location: Munnar
Industry: Hospitality / Hotel
Experience: 3–5 Years in Hotel Front Office Operations
Qualification: Degree/Diploma in Hotel Management, Hospitality, or related field
Salary: Best in Industry
Immediate Joiners Preferred
Key Responsibilities
- Oversee daily front office operations and ensure exceptional guest service.
- Manage front desk staff, shift schedules, and team performance.
- Handle guest check-ins, check-outs, reservations, and special requests.
- Address guest complaints and ensure prompt resolution of concerns.
- Maintain high standards of customer service and guest satisfaction.
- Coordinate with housekeeping, food & beverage, and other departments for seamless operations.
- Monitor occupancy, room availability, and revenue opportunities.
- Prepare operational reports and ensure compliance with hotel policies and procedures.
Requirements
- Proven experience in front office management within a hotel environment.
- Strong leadership, communication, and guest relations skills.
- Proficiency in hotel management software/PMS systems.
- Excellent problem-solving and multitasking abilities.
- Professional appearance and customer-focused attitude.
- Ability to work flexible shifts, including weekends and holidays.
Pay: From ₹35,000.00 per month
Benefits:
Ability to commute/relocate:
- Munnar, Kerala: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Are you available for immediate joining?
- Are you willing to work on rotational shift?
Language:
Work Location: In person
