Key Responsibilities
1. Theatre Operations
- Ensure smooth daily operations of all 5 screens, open and close the cinema according to SOPs. Monitor movie schedules and ensure shows start on time, coordinate with projection/technical staff for uninterrupted screenings. Ensure all operational checklists are completed.
2. Customer Experience
- Deliver outstanding customer service, resolve customer complaints professionally. Handle escalated guest issues, monitor guest feedback and implement improvements. Ensure lobby, auditoriums, restrooms & common areas remain clean.
3. Team Management
- Train and develop theatre staff. Prepare weekly/monthly duty rosters. Conduct daily team briefings. Monitor employee performance. Coach and motivate team members. Conduct performance evaluations.
4. Revenue Management
- Achieve ticket sales targets. Increase Food & Beverage sales. Monitor ATP (Average Ticket Price). Improve SPH (Spend Per Head). Promote upselling initiatives. Monitor occupancy and revenue trends.
5. Food & Beverage Operations
- Supervise concession operations. Ensure food quality standards. Maintain hygiene standards. Control food wastage. Monitor inventory. Conduct daily stock verification.
6. Cash Handling
- Verify daily cash collections. Ensure accurate POS transactions. Monitor refunds and void transactions. Reconcile daily sales. Prepare cash reports. Coordinate bank deposits.
7. Inventory Control
- Monitor stock levels. Order consumables. Prevent stock shortages. Conduct monthly stock audits. Reduce inventory losses.
8. Technical & Facility Management
- Coordinate preventive maintenance. Ensure projectors, audio systems and HVAC function properly. Report equipment breakdowns. Coordinate with vendors for repairs. Ensure uninterrupted utility services.
9. Safety & Compliance
- Ensure Fire Safety compliance. Conduct emergency drills. Ensure evacuation procedures are followed. Monitor CCTV operations. Ensure statutory compliance. Follow health and safety regulations.
10. Housekeeping & Hygiene
- Maintain cleanliness across the multiplex. Ensure washrooms are hygienic. Monitor housekeeping schedules. Ensure pest control activities. Maintain sanitation standards.
11. Marketing Support
- Execute promotional campaigns. Coordinate local marketing activities. Support movie launches. Organize events. Build relationships with nearby corporates and institutions.
12. Reporting
Prepare daily, weekly and monthly reports including:
- Revenue Report
- Occupancy Report
- F&B Sales Report
- Attendance Report
- Incident Report
- Maintenance Report
- Stock Report
- Customer Complaint Report
- Shift Closing Report
Candidate Preference:
- 5–8 years in cinema, retail, hospitality, entertainment, hotel, or mall operations.
- Minimum 2–3 years in a managerial role.
- Experience handling teams of 50+ employees is preferred.
- Bachelor's Degree in Business Administration, Hospitality, Hotel Management, Retail Management, or equivalent.
Note: Interested candidates can directly contact us through mobile (+91 9751604030) or email ([email protected])
Job Type: Full-time
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Food provided
- Health insurance
- Provident Fund
Work Location: In person
