Team Leader – BPO Operations | Inbound & Outbound
Job Location: Bangalore
Work Mode: Work From Office
Employment Type: Full-Time
Experience: 1–2 Years
Industry: BPO / Customer Service – Mandatory
Qualification: Any Graduate
Salary: Up to ₹35,000 CTC per month, based on experience and company standards
Languages: Hindi & English – Mandatory
Job Summary
We are looking for an experienced and result-oriented team leader to manage and motivate a team in a BPO environment. The ideal candidate must have 1–2 years of team leader / team handling experience in the BPO sector and hands-on experience managing both inbound and outbound processes.
The candidate should have strong communication, leadership, customer handling, and performance management skills.
Key Responsibilities
- Lead, supervise, and motivate a team to achieve daily, weekly, and monthly targets.
- Manage team performance across inbound and outbound BPO processes.
- Monitor individual and team productivity, quality, attendance, and performance.
- Conduct daily team huddles, briefings, and performance review meetings.
- Provide regular coaching, feedback, and performance improvement guidance.
- Handle customer and team escalations and ensure timely resolution.
- Prepare and maintain daily, weekly, and monthly MIS and performance reports.
- Ensure adherence to BPO processes, company policies, quality standards, and SOPs.
- Coordinate with managers and internal teams to achieve operational targets.
- Support recruitment, onboarding, and training of new team members.
- Identify process gaps and implement improvement measures to enhance productivity.
- Maintain a positive, disciplined, and high-performance team environment.
Mandatory Requirements
- 1–2 years of team leader / team handling experience in the BPO sector—mandatory.
- Hands-on experience in both inbound and outbound processes is mandatory.
- BPO / customer service experience – Mandatory.
- Fluent Hindi and English communication is mandatory.
- Any graduate qualification.
- Strong leadership and people management skills.
- Good customer handling and escalation management skills.
- Strong knowledge of team performance monitoring and target achievement.
- Proficiency in MS Excel, MS Word, PowerPoint, and Microsoft Office.
- Good analytical, problem-solving, and decision-making skills.
- Ability to work under pressure and meet deadlines.
Pay: ₹35,000.00 per month
Benefits:
- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund
Experience:
- Team Leader in BPO: 1 year (Preferred)
Language:
Work Location: In person
