- Manage and lead a team of Sales / Insurance Process Executives.
- Drive daily, weekly, and monthly sales and business targets.
- Monitor team performance against KPIs such as conversion, revenue, productivity, quality, and adherence.
- Conduct daily huddles, performance reviews, coaching, and feedback sessions.
- Identify performance gaps and implement action plans to improve team productivity.
- Handle escalations and ensure timely resolution of customer and process-related issues.
- Monitor calls and provide coaching on sales techniques, customer handling, and compliance.
- Ensure adherence to process guidelines, quality standards, and insurance regulations.
- Prepare and share daily/weekly/monthly performance reports with management.
- Coordinate with Quality, Training, Operations, and other support teams.
Required Skills
- Strong leadership and team-management skills.
- Excellent communication and interpersonal skills.
- Strong sales, negotiation, and objection-handling abilities.
- Good knowledge of BPO/contact-center operations.
- Experience in sales or insurance processes preferred.
- Strong analytical and problem-solving skills.
Eligibility
- Education: Any Graduate preferred.
- Experience: Typically 3–7+ years in BPO/Contact Center operations, with relevant Team Leader experience.
- Domain: Sales / Insurance / BFSI preferred.
Key Performance Indicators (KPIs)
- Sales / Revenue Achievement
- Conversion Rate
- Team Productivity
- Quality Score
- Customer Satisfaction
- Attendance & Attrition
Preferred Candidate
Candidates with proven experience managing high-performing BPO sales or insurance teams, strong target ownership, excellent people-management skills, and a track record of achieving business KPIs are preferred.
Pay: ₹11,369.17 - ₹41,764.66 per month
Benefits:
- Flexible schedule
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
