Company Description
Novotel Mumbai Juhu Beach is Accor's breathtaking beachfront property located in the financial capital of India. Offering an inventory of 204 guest rooms and suites along with 6 dining options serving Chinese, Indian, Italian and Continental cuisines.
Located 3.2 mi from Chhatrapati Shivaji Airport and overlooking the Arabian Sea Novotel Mumbai Juhu Beach is a beach front property.
Job Description
Customer Service
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Provide effective support to the team to enable them to provide effective and efficient services.
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Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
Financial
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Identify optimal, cost effective use of the resources and educate the team on the same.
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Cash of the hotel to be used only for hotel or guest purpose.
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Dropping of any cash collection during the shift in the cash drop box and mentioning the same in cash drop register
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Co-ordinating with Finance if any deviation from the same.
Operational
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Keep the Team Leader and Assistant Manager briefed at all times
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Ensure quality and appropriateness of customer service provided.
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To maintain Front Office log book and shift reports.
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Respond to inquiries and resolve problems in an effective manner.
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Ensure all guests receive a swift, smooth, professional and friendly check in and check out
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Ensure quality in all aspects of the job.
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Maintain record of all banquet and any other functions in the hotel.
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Liaise with other departments for the resolution of day-to-day administrative and operational issues.
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Carry out other duties which naturally fall within the reasonable expectations of the post.
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Adhere to the Procedures & Standards Manual.
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Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
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Liaise with Housekeeping for the Room Status.
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Handle additional responsibilities as and when delegated by the Management. Liaise with other departments for the resolution of day-to-day administrative and operational issues.
