Job Summary
We are looking for a proactive and detail-oriented Service Coordinator to manage after-sales service operations. The role involves coordinating with service engineers, managing spares, handling POs, tracking service requests (CR/PM), and driving AMC renewals and new AMC generation. Candidate should have experience in industrial/manufacturing environments.
Key Responsibilities
· Coordinate and schedule service engineers for installation, breakdown, and maintenance.
· Track engineer performance, job allocation, and completion status.
· Manage spare parts requirement, availability, and dispatch coordination.
· Handle Purchase Orders (POs), quotations, invoices, and service documentation.
· Track Corrective Requests (CR) and Preventive Maintenance (PM) schedules.
· Ensure timely service closure and adherence to SLAs.
· Manage AMC renewals and generate new AMC business.
· Maintain AMC database and service schedules.
· Coordinate with customers for service updates and issue resolution.
· Prepare MIS reports and track service KPIs.
Preferred Industry Background
· Automobile / Automotive Manufacturing
· Electrical & Electronics Equipment
· Industrial Machinery / Automation
· Engineering Service Companies
· Material Handling / Conveyor / Weighing Systems
Key Skills
· Strong coordination and multitasking ability
· Knowledge of CR, PM, AMC processes
· Understanding of spare parts and industrial products
· Proficiency in MS Excel / ERP
· Good communication and follow-up skills
· Problem-solving and customer handling
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹45,000.00 per month
Application Question(s):
- Current monthly inhand salary
- Expected monthly inhand salary
- Notice period
Experience:
- service co-ordination: 3 years (Required)
Work Location: In person
