The Front Office Staff is the first point of contact for customers visiting the showroom. They are responsible for creating a positive impression, managing inquiries, and ensuring smooth communication between customers and internal departments.
Key Responsibilities
1. Customer Handling
- Greet and welcome customers in a polite and professional manner
- Understand customer requirements and guide them to the concerned department (sales/service)
- Maintain a pleasant and customer-friendly environment at the reception
2. Communication Management
- Answer incoming calls and respond to customer queries
- Handle emails, messages, and online inquiries
- Provide accurate information about vehicles, services, and offers
3. Appointment & Coordination
- Schedule service appointments and test drives
- Coordinate with sales and service teams for customer follow-ups
- Maintain visitor logs and daily reports
4. Documentation & Records
- Maintain customer records and database
- Handle basic paperwork related to inquiries and bookings
- Ensure proper filing and data entry
5. Showroom Support
- Assist in showroom activities, promotions, and events
- Ensure reception area is clean and well-organized
- Support management with administrative tasks
Required Skills
- Good communication skills (English + local language preferred)
- Pleasant personality and professional appearance
- Basic computer knowledge (MS Office, CRM systems)
- Strong interpersonal and customer service skills
- Ability to multitask and stay organized
Qualifications
- Minimum: Plus Two / Diploma / Degree (any discipline)
- Prior experience in customer service or front office is an advantage
Working Conditions
- Work in a showroom environment
- May require weekend/holiday shifts (common in automobile dealerships)
Key Performance Indicators (KPIs)
- Customer satisfaction and feedback
- Call handling efficiency
- Accuracy of records and coordination
- Professional behavior and punctuality
Pay: ₹12,000.00 - ₹15,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
