Key Responsibilities
Handle guest enquiries via phone, email, WhatsApp & OTAs.
Manage reservations, amendments, cancellations & confirmations.
Recommend rooms, experiences & curated packages.
Upsell to maximize guest satisfaction and revenue.
Coordinate with Front Office, Housekeeping, F&B, Events & Sales teams.
Maintain accurate reservation records, reports & guest data.
We're Looking For
Warm, guest-focused personality with excellent communication skills.
Organized, detail-oriented and commercially minded.
Calm under pressure with strong problem-solving abilities.
Qualifications
Graduate/Diploma in Hospitality, Tourism or Business.
1–3 years in Reservations, Front Office or Hospitality Sales preferred.
Fresh graduates with exceptional communication skills are encouraged to apply.
Skills
Excellent English communication (Hindi mandatory; Bengali preferred).
MS Office proficiency.
Experience with PMS (Opera, IDS, Hotelogix or similar) and OTAs (Booking.com, Agoda, MakeMyTrip, Expedia) is an advantage.
Pay: ₹15,000.00 - ₹17,000.00 per month
Work Location: In person
