Location : Pune
Work Mode : WFO
Experience : 10+ Years
About Wai
Wai Technologies is a fast-growing IT services company with a strong focus on acceleration and innovation. We specialize in delivering high-quality software solutions and are committed to customer success, quality processes, and operational excellence. Our goal is to scale rapidly while maintaining a strong focus on team development and cutting-edge technology adoption.
Job Description
General Summary of role: We are seeking an experienced Senior Delivery Manager/Lead to drive successful project delivery, ensure high-quality execution, and manage customer relationships. This role requires a strategic thinker with a hands-on approach who can lead multiple projects, oversee delivery teams, and collaborate with internal and external stakeholders to ensure on-time, within-budget, and high-quality delivery.
Essential Duties and Responsibilities:
Project & Delivery Management:
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Oversee end-to-end project delivery across multiple engagements, ensuring alignment with client requirements and company goals.
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Define and implement best practices, governance models, and quality frameworks to improve efficiency and scalability.
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Monitor project risks, dependencies, and bottlenecks, proactively mitigating issues.
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Ensure delivery teams adhere to agile, scrum, or other project management methodologies.
Customer & Stakeholder Engagement:
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Serve as the primary point of contact for clients, ensuring high customer satisfaction and long-term relationships.
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Translate business needs into actionable delivery plans and work closely with pre-sales, account management, and technology teams.
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Manage client expectations, scope changes, and escalation handling to ensure smooth delivery.
People & Team Leadership:
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Mentor, guide, and develop delivery teams, ensuring high performance and alignment with company objectives.
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Foster a culture of accountability, ownership, and innovation within the team.
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Support the hiring, onboarding, and capability-building of delivery resources.
Process Improvement & Commercials:
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Drive continuous process improvement, automation, and efficiency initiatives.
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Track delivery KPIs, financials, and resource utilization to ensure profitability.
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Work with leadership to develop strategic initiatives that improve delivery execution
Knowledge, Skills, and/or Abilities Required:
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Strong background in agile, waterfall, or hybrid project management methodologies.
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Proven ability to manage multiple projects, clients, and cross-functional teams.
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Strong technical understanding of software development, cloud, DevOps, and emerging tech.
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Experience in handling customer engagement, pre-sales support, and solutioning.
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Excellent communication, stakeholder management, and leadership skills.
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Experience in budgeting, cost management, and commercial aspects of delivery.
Educational/Vocational/Previous Experience Recommendations:
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10+ years of experience in IT services, project management, or software delivery.
Good to have Skills:
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PMP, PRINCE2, CSM, SAFe, or equivalent certification is a plus.
Working Conditions:
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Complete work from office
Benefits
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We offer opportunities to work on cutting-edge projects with global clients, giving you exposure and helping you grow your skills.
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Learning and development are part of our culture, and we provide a platform to advance your career.
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Day shift from 9:30 am to 7:00 pm & fixed weekly off on Saturday and Sunday.
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Opportunities for skill development and training
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Training and mentorship programs offered.
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Performance-based annual bonuses.
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Health Insurance: Coverage for employees and dependents.
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Paid holidays & maternity benefits
- Gratuity and Employee Recognition Programs.
