Hello go-getter
We know that a business only thrives if our people are thriving. That’s why we always put our people first. Our global and diverse team would be happy to support you and challenge you to grow in many ways. Who knows where our joint journey will take you?
Siemens Global Business Services (GBS) is a Siemens Service Company that provides innovative digital solutions and customer-oriented business services. With more than 20 years of experience, Siemens GBS taps into its understanding of how organizations and businesses work to seamlessly integrate, digitalize and optimize business processes with a portfolio that covers end-to-end business needs.
You’ll make a difference by:
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We are seeking a skilled and customer-focused Application Services Engineer to provide first-line support for critical financial services applications. The ideal candidate will ensure seamless operations, adhere to ITIL standards, and effectively collaborate with global stakeholders.
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Provide L1/L2 application support for business-critical financial systems, ensuring high availability and performance.
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Manage and resolve incidents, service requests, and change activities in accordance with ITIL processes.
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Take end-to-end ownership of incidents, including those spanning multiple systems or applications.
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Perform root cause analysis (RCA) and implement preventive measures where applicable.
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Communicate effectively with global clients, users, and cross-functional teams to ensure timely resolution.
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Develop and maintain documentation, including knowledge base articles, SOPs, and user guides.
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Escalate issues appropriately while maintaining accountability for resolution progress.
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Always ensure service quality and SLA compliance.
Your success is grounded in:
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Strong understanding of ITIL framework (Incident, Request, and Change Management).
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Excellent communication skills (verbal and written) with the ability to interact with both technical and non-technical stakeholders.
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Ability to translate complex technical issues into user-friendly explanations.
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Strong analytical and problem-solving skills, with the ability to work under pressure.
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Customer-focused mindset with high levels of empathy and professionalism.
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Experience in application support, preferably in banking or fintech environments.
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Hands-on experience in managing critical incidents and production support activities.
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Proven experience working with ticketing tools and multi-system environments.
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ServiceNow – Incident and service request management.
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Microsoft Office Suite (Word, Excel, PowerPoint, Access) – Documentation, reporting, and analysis.
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Basic understanding of financial services applications and domain concepts.
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Experience in handling high priority/critical production issues in a global support model.
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Strong ownership and accountability.
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Ability to work in a fast-paced, high-pressure environment.
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Effective team collaboration across geographies.
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Continuous learning and improvement mindset.
Join us and be yourself!
We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.
Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.
This role is based in Bangalore. But you’ll also get to visit other locations in India and globe, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting entire cities, countries and the shape of things to come. We’re Siemens. A collection of over 312,000 minds building the future, one day at a time in over 200 countries.
