1. Make calls to customers and obtain required clarity for proceeding with manufacturing.
2. Address in bound technical queries from both internal and external stakeholders.
3. Liaise with manufacturing department for smooth workflow.
4. Continuously upgrade technical knowledge and gain proficiency.
5. Build sustainable relationships and trust with customer through open and interactive communication.
6. Provide accurate, valid and complete information by using the right methods/tools.
7. Meet call handling quotas.
8. Keep records of customer interactions, process customer accounts and file documents.
9. Follow communication procedures, guidelines and policies.
10. Take the extra mile to engage customers.
11. Perform satisfactorily any duties assigned by the reporting authority and submit MIS at defined intervals
