Must have Good Communication Skills
We are looking for an experienced and result-oriented E-Commerce Manager to join our growing E-Commerce Agency. The ideal candidate will be responsible for managing and scaling multiple client e-commerce accounts across marketplaces and D2C platforms.
The candidate should have strong knowledge of e-commerce operations, marketplace management, sales growth, catalog management, advertising, inventory, analytics, and client management. This role requires a combination of strategic thinking, operational expertise, data analysis, and team leadership.
Key Responsibilities1. E-Commerce Account Management
- Manage end-to-end e-commerce operations for multiple client accounts.
- Develop and execute marketplace growth strategies aligned with client objectives.
- Manage platforms such as Amazon, Walmart, eBay, Shopify, Etsy, and other relevant marketplaces.
- Monitor account health, sales performance, rankings, traffic, conversion rates, and profitability.
- Ensure timely execution of client requirements and deliverables.
2. Sales & Revenue Growth
- Develop strategies to increase sales, revenue, market share, and profitability.
- Identify opportunities for product expansion, cross-selling, upselling, and marketplace growth.
- Conduct competitor and market analysis to identify new growth opportunities.
- Analyze sales trends and implement corrective actions wherever required.
- Prepare monthly/weekly performance plans and growth targets.
3. Marketplace Management
- Manage product listings, titles, descriptions, keywords, images, pricing, promotions, and A+ Content.
- Ensure listings are optimized according to marketplace guidelines and SEO best practices.
- Monitor Buy Box, product ranking, reviews, ratings, and account health.
- Resolve marketplace-related issues, suppressions, policy violations, and listing errors.
- Coordinate with marketplace support teams wherever required.
4. Advertising & Marketing
- Oversee marketplace advertising campaigns including PPC/Sponsored Ads, Display Ads, and promotional campaigns.
- Monitor advertising KPIs such as ACOS, ROAS, CTR, CPC, conversion rate, and TACOS.
- Coordinate with PPC and Digital Marketing teams to optimize campaign performance.
- Plan promotional activities, deals, discounts, coupons, and seasonal campaigns.
5. Analytics & Reporting
- Analyze sales, traffic, conversion, advertising, inventory, and profitability data.
- Prepare and review client performance reports.
- Develop actionable insights based on data and market trends.
- Track KPIs against monthly and quarterly targets.
- Present performance updates and strategic recommendations to clients and senior management.
6. Client Management
- Act as the primary point of contact for assigned clients.
- Conduct regular client calls and performance reviews.
- Understand client business objectives and translate them into actionable e-commerce strategies.
- Maintain strong client relationships and ensure high customer satisfaction.
- Proactively communicate challenges, opportunities, and performance updates.
7. Team Management
- Lead and mentor E-Commerce Executives, Account Managers, Catalog Specialists, and other team members.
- Allocate tasks and monitor team performance and productivity.
- Conduct regular performance reviews and provide guidance/training.
- Ensure adherence to internal SOPs, timelines, and quality standards.
- Coordinate with PPC, Creative, Content, Development, and Operations teams.
8. Inventory & Operational Coordination
- Monitor inventory levels, stock availability, pricing, and product availability.
- Coordinate with clients and internal teams to minimize stock-outs and excess inventory.
- Monitor order fulfillment, returns, cancellations, and customer feedback.
- Ensure smooth execution of day-to-day marketplace operations.
Required Skills & Qualifications
- Bachelor's degree in Business Administration, Marketing, E-Commerce, or a related field.
- 4–7 years of experience in E-Commerce / Marketplace Management, preferably within an agency environment.
- Strong hands-on experience with Amazon and other major marketplaces.
- Good understanding of Amazon Seller Central / Vendor Central and marketplace operations.
- Knowledge of e-commerce SEO, PPC, catalog management, and conversion optimization.
- Strong analytical and problem-solving skills.
- Excellent client communication and presentation skills.
- Experience managing and mentoring a team.
- Strong knowledge of Excel/Google Sheets and e-commerce reporting.
- Ability to manage multiple accounts and prioritize tasks effectively.
Preferred Skills
- Experience handling US/Canada-based e-commerce clients.
- Knowledge of Amazon, Walmart, eBay, Shopify, Etsy, and D2C platforms.
- Experience with marketplace tools such as Helium 10, Jungle Scout, DataHawk, Keepa, or similar platforms.
- Understanding of international e-commerce markets.
- Knowledge of profitability metrics, marketplace fees, and contribution margin.
- Experience in developing and executing marketplace growth strategies.
Key Performance Indicators (KPIs)
- Revenue and sales growth
- Client account growth and retention
- Marketplace ranking improvement
- ROAS / ACOS / TACOS
- Conversion rate improvement
- Traffic growth
- Account health
- Client satisfaction and retention
- Team productivity and delivery
- Achievement of monthly/quarterly targets
What We Offer
- Opportunity to work with diverse international e-commerce brands.
- Exposure to multiple marketplaces and e-commerce business models.
- Growth and leadership opportunities.
- Collaborative and performance-driven work environment.
- Opportunity to work on strategic e-commerce projects and high-value client accounts.
Pay: ₹40,000.00 - ₹65,000.00 per month
Work Location: In person
