Education Qualification :
Any Graduate (Engineering / Science)
Certification :
Technology | Respective Product Certification
Delivery Skills required are :
Oversee multiple IT infrastructure support towers, ensuring seamless delivery across Compute, Database, Storage and Backup.
Act as the escalation point for critical incidents, ensuring cross-team collaboration and customer satisfaction.
Mentor and groom associates/managers, fostering a high-performance and automation-first culture.
Engage proactively with stakeholders on service reviews, performance metrics, and improvement roadmaps.
Demonstrate basic PandL awareness and drive cost efficiency through process optimization and service transformation.
