Apollo Tyres Ltd is an international tyre manufacturer and the leading tyre brand in India. The company has multiple manufacturing units in India and a unit each in The Netherlands and Hungary. The company markets its products under its two global brands – Apollo and Vredestein, and its products are available in over 100 countries through a vast network of branded, exclusive and multi-product outlets.
Job Title: Field Technical Service Executive
Location: Vijayawada
Reports to (Position): RFTS
Department/Function: Field Technical Service
Major Responsibilities:
1. Claim and complaint management
2. Product feedback to R&D and Sales
3. Demand Generation Activities
4. Training – of internal and external staff
5. Market Intelligence – current practices by the competition, latest trends in customer service and customer experience
6. Implementation of Marketing and Service Initiatives
7. Sales support – support sales team in timely customer complain resolution, sales generation through customer activities etc
Skills:
1. Awareness of Sales Processes and Systems
2. Knowledge of market assessment/ demand estimation techniques
3. Knowledge of mechanisms for brand building, marketing communication and promotional activities
4. Product Knowledge
Relevant Experience:
4-6 years
Education Qualification(s):
B.Tech
